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52. Is there a clear Consumer directed health care case definition?
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53. Is the Consumer directed health care scope manageable?
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54. What are the core elements of the Consumer directed health care business case?
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55. Has a project plan, Gantt chart, or similar been developed/completed?
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56. What is the definition of success?
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57. Have all of the relationships been defined properly?
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58. What would be the goal or target for a Consumer directed health care’s improvement team?
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59. Who is gathering Consumer directed health care information?
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60. Are customer(s) identified and segmented according to their different needs and requirements?
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61. Who defines (or who defined) the rules and roles?
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62. Has everyone on the team, including the team leaders, been properly trained?
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63. What is the definition of Consumer directed health care excellence?
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64. How is the team tracking and documenting its work?
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65. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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66. What information should you gather?
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67. When is the estimated completion date?
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68. Do you have organizational privacy requirements?
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69. Are accountability and ownership for Consumer directed health care clearly defined?
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70. What happens if Consumer directed health care’s scope changes?
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71. What is out of scope?
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72. How do you gather the stories?
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73. What are the compelling stakeholder reasons for embarking on Consumer directed health care?
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74. Is Consumer directed health care linked to key stakeholder goals and objectives?
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75. Does the team have regular meetings?
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76. Is the work to date meeting requirements?
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77. Are the Consumer directed health care requirements testable?
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78. Is there a Consumer directed health care management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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79. Are resources adequate for the scope?
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80. How would you define Consumer directed health care leadership?
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81. Is the Consumer directed health care scope complete and appropriately sized?
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82. How was the ‘as is’ process map developed, reviewed, verified and validated?
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83. Has/have the customer(s) been identified?
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84. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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85. Has a Consumer directed health care requirement not been met?
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86. When are meeting minutes sent out? Who is on the distribution list?
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87. What baselines are required to be defined and managed?
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88. Are all requirements met?
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89. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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90. How would you define the culture at your organization, how susceptible is it to Consumer directed health care changes?
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91. How are consistent Consumer directed health care definitions important?
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92. The political context: who holds power?
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93. Does the scope remain the same?
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94. How does the Consumer directed health care manager ensure against scope creep?
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95. Is Consumer directed health care required?
