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96. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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97. Has the Consumer directed health care work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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98. Is there any additional Consumer directed health care definition of success?
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99. What are the tasks and definitions?
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100. Is special Consumer directed health care user knowledge required?
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101. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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102. Is there a critical path to deliver Consumer directed health care results?
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103. Scope of sensitive information?
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104. What is a worst-case scenario for losses?
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105. Is the scope of Consumer directed health care defined?
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106. Why are you doing Consumer directed health care and what is the scope?
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107. What key stakeholder process output measure(s) does Consumer directed health care leverage and how?
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108. Will a Consumer directed health care production readiness review be required?
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109. What are the rough order estimates on cost savings/opportunities that Consumer directed health care brings?
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110. How do you manage changes in Consumer directed health care requirements?
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111. What scope to assess?
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112. What system do you use for gathering Consumer directed health care information?
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113. How do you gather requirements?
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114. What sources do you use to gather information for a Consumer directed health care study?
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115. What are the Consumer directed health care tasks and definitions?
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116. How do you gather Consumer directed health care requirements?
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117. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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118. What is out-of-scope initially?
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119. What is the scope of the Consumer directed health care effort?
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120. How often are the team meetings?
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121. How do you think the partners involved in Consumer directed health care would have defined success?
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122. What customer feedback methods were used to solicit their input?
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123. What defines best in class?
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124. Do you have a Consumer directed health care success story or case study ready to tell and share?
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125. How do you catch Consumer directed health care definition inconsistencies?
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126. What is the scope of the Consumer directed health care work?
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127. What is the worst case scenario?
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128. Are task requirements clearly defined?
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129. What are the dynamics of the communication plan?
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130. How did the Consumer directed health care manager receive input to the development of a Consumer directed health care improvement plan and the estimated completion dates/times of each activity?
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131. Who is gathering information?
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132. Do you all define Consumer directed health care in the same way?
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133. Are there different segments of customers?
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134. Are approval levels defined for contracts and supplements to contracts?
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135. How do you keep key subject matter experts in the loop?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Consumer directed health care Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct
