Procurement Management Plan: Digital Customer Experience211
2.37 Source Selection Criteria: Digital Customer Experience213
2.38 Stakeholder Management Plan: Digital Customer Experience215
2.39 Change Management Plan: Digital Customer Experience217
3.0 Executing Process Group: Digital Customer Experience219
3.1 Team Member Status Report: Digital Customer Experience221
3.2 Change Request: Digital Customer Experience223
3.3 Change Log: Digital Customer Experience225
3.4 Decision Log: Digital Customer Experience227
3.5 Quality Audit: Digital Customer Experience229
3.6 Team Directory: Digital Customer Experience232
3.7 Team Operating Agreement: Digital Customer Experience234
3.8 Team Performance Assessment: Digital Customer Experience236
3.9 Team Member Performance Assessment: Digital Customer Experience238
3.10 Issue Log: Digital Customer Experience240
4.0 Monitoring and Controlling Process Group: Digital Customer Experience242
4.1 Project Performance Report: Digital Customer Experience244
4.2 Variance Analysis: Digital Customer Experience246
4.3 Earned Value Status: Digital Customer Experience248
4.4 Risk Audit: Digital Customer Experience250
4.5 Contractor Status Report: Digital Customer Experience252
4.6 Formal Acceptance: Digital Customer Experience254
5.0 Closing Process Group: Digital Customer Experience256
5.1 Procurement Audit: Digital Customer Experience258
5.2 Contract Close-Out: Digital Customer Experience261
5.3 Project or Phase Close-Out: Digital Customer Experience263
5.4 Lessons Learned: Digital Customer Experience265
Index267
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you recognize Digital customer experience achievements?
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2. Where do you need to exercise leadership?
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3. What is the problem and/or vulnerability?
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4. What are the timeframes required to resolve each of the issues/problems?
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5. What is the recognized need?
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6. Are losses recognized in a timely manner?
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7. What is the extent or complexity of the Digital customer experience problem?
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8. What information do users need?
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9. Have you identified your Digital customer experience key performance indicators?
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10. How does it fit into your organizational needs and tasks?
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11. What are the clients issues and concerns?
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12. Are there Digital customer experience problems defined?
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13. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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14. What else needs to be measured?
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15. Would you recognize a threat from the inside?
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16. Can management personnel recognize the monetary benefit of Digital customer experience?
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17. Think about the people you identified for your Digital customer experience project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?
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18. Are controls defined to recognize and contain problems?
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19. What are the stakeholder objectives to be achieved with Digital customer experience?
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20. When a Digital customer experience manager recognizes a problem, what options are available?
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21. Who needs what information?
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22. Who defines the rules in relation to any given issue?
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23. How do you take a forward-looking perspective in identifying Digital customer experience research related to market response and models?
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24. What Digital customer experience coordination do you need?
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25. What needs to stay?
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