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26. What does Digital customer experience success mean to the stakeholders?
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27. Do you know what you need to know about Digital customer experience?
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28. Will it solve real problems?
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29. How are training requirements identified?
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30. What needs to be done?
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31. What should be considered when identifying available resources, constraints, and deadlines?
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32. What situation(s) led to this Digital customer experience Self Assessment?
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33. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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34. Will Digital customer experience deliverables need to be tested and, if so, by whom?
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35. Are there regulatory / compliance issues?
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36. Who else hopes to benefit from it?
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37. Will a response program recognize when a crisis occurs and provide some level of response?
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38. What is the smallest subset of the problem you can usefully solve?
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39. Who are your key stakeholders who need to sign off?
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40. Is it needed?
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41. How are you going to measure success?
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42. Do you need different information or graphics?
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43. Is the need for organizational change recognized?
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44. What are the Digital customer experience resources needed?
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45. What extra resources will you need?
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46. How are the Digital customer experience’s objectives aligned to the group’s overall stakeholder strategy?
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47. Are problem definition and motivation clearly presented?
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48. Do you have/need 24-hour access to key personnel?
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49. Which information does the Digital customer experience business case need to include?
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50. What vendors make products that address the Digital customer experience needs?
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51. What activities does the governance board need to consider?
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52. Are there any revenue recognition issues?
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53. How do you recognize an Digital customer experience objection?
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54. Does your organization need more Digital customer experience education?
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55. How much are sponsors, customers, partners, stakeholders involved in Digital customer experience? In other words, what are the risks, if Digital customer experience does not deliver successfully?
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56. How much responsibility does a brand need to take for its digital customer experience?
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57. What Digital customer experience capabilities do you need?
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58. Whom do you really need or want to serve?
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59. Why the need?
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60. What are the expected benefits of Digital customer experience to the stakeholder?
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61. Where is training needed?
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62. For your Digital customer experience project, identify and describe the business environment, is there more than one layer to the business environment?
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63. How many trainings, in total, are needed?
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64. Which issues are too important to ignore?
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65. What would happen if Digital customer experience weren’t done?
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66. What training and capacity building actions are needed to implement proposed reforms?
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67. How do you identify the kinds of information that you will need?
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68. How can auditing be a preventative security measure?
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69. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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70.
