Is the Digital customer experience scope complete and appropriately sized?
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96. When is the estimated completion date?
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97. Who are the Digital customer experience improvement team members, including Management Leads and Coaches?
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98. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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99. Are roles and responsibilities formally defined?
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100. Have specific policy objectives been defined?
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101. How are consistent Digital customer experience definitions important?
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102. Is there a critical path to deliver Digital customer experience results?
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103. How is the team tracking and documenting its work?
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104. How would you define the culture at your organization, how susceptible is it to Digital customer experience changes?
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105. How do you think the partners involved in Digital customer experience would have defined success?
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106. Are team charters developed?
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107. Are all requirements met?
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108. How will variation in the actual durations of each activity be dealt with to ensure that the expected Digital customer experience results are met?
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109. What is the context?
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110. How do you manage changes in Digital customer experience requirements?
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111. How and when will the baselines be defined?
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112. How did the Digital customer experience manager receive input to the development of a Digital customer experience improvement plan and the estimated completion dates/times of each activity?
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113. Are different versions of process maps needed to account for the different types of inputs?
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114. Has the direction changed at all during the course of Digital customer experience? If so, when did it change and why?
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115. What sort of initial information to gather?
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116. What is out-of-scope initially?
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117. Has the Digital customer experience work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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118. Do you have a Digital customer experience success story or case study ready to tell and share?
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119. What was the context?
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120. Is there a Digital customer experience management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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121. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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122. Is the team equipped with available and reliable resources?
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123. What is the scope of the Digital customer experience work?
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124. What are the Digital customer experience tasks and definitions?
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125. Are resources adequate for the scope?
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126. Is the team sponsored by a champion or stakeholder leader?
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127. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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128. What scope do you want your strategy to cover?
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129. Is the work to date meeting requirements?
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130. What is the definition of success?
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131. What intelligence can you gather?
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132. Is Digital customer experience linked to key stakeholder goals and objectives?
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133. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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134. How do you keep key subject matter experts in the loop?
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135. Is full participation by members in regularly held team meetings guaranteed?
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136. Are there different segments of customers?
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137. What is a worst-case
