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84. What are your customers expectations and measures?
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85. What is the Digital customer experience business impact?
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86. What can be used to verify compliance?
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87. How do you verify your resources?
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88. How are costs allocated?
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89. Do you have any cost Digital customer experience limitation requirements?
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90. Has a cost center been established?
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91. Is the solution cost-effective?
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92. What causes extra work or rework?
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93. Where is the cost?
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94. What are your key Digital customer experience organizational performance measures, including key short and longer-term financial measures?
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95. Why do you expend time and effort to implement measurement, for whom?
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96. How will effects be measured?
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97. What relevant entities could be measured?
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98. Who pays the cost?
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99. What is measured? Why?
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100. Was a business case (cost/benefit) developed?
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101. Do you effectively measure and reward individual and team performance?
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102. What harm might be caused?
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103. Why do the measurements/indicators matter?
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104. Do you verify that corrective actions were taken?
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105. How can you manage cost down?
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106. Are supply costs steady or fluctuating?
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107. How will you measure success?
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108. How to cause the change?
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109. Among the Digital customer experience product and service cost to be estimated, which is considered hardest to estimate?
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110. What are the costs?
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111. What is your Digital customer experience quality cost segregation study?
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112. Have you included everything in your Digital customer experience cost models?
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113. Does a Digital customer experience quantification method exist?
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114. What causes mismanagement?
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115. How do you verify and validate the Digital customer experience data?
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116. How much does it cost?
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117. Are the measurements objective?
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118. What evidence is there and what is measured?
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119. Will Digital customer experience have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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120. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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121. How do your measurements capture actionable Digital customer experience information for use in exceeding your customers expectations and securing your customers engagement?
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122. How do you measure lifecycle phases?
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123. How are measurements made?
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124. Are indirect costs charged to the Digital customer experience program?
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125. How do you verify the authenticity of the data and information used?
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126. How is progress measured?
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127. What are the current costs of the Digital customer experience process?
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