answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Case Management Systems Scorecard on the second next page of the Self-Assessment.
Your completed Case Management Systems Scorecard will give you a clear presentation of which Case Management Systems areas need attention.
Case Management Systems
Scorecard Example
Example of how the finalized Scorecard can look like:
Case Management Systems
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Case Management Systems
Scorecard Example13
Case Management Systems
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:58
CRITERION #5: IMPROVE:74
CRITERION #6: CONTROL:91
CRITERION #7: SUSTAIN:104
Case Management Systems and Managing Projects, Criteria for Project Managers:129
1.0 Initiating Process Group: Case Management Systems130
1.1 Project Charter: Case Management Systems132
1.2 Stakeholder Register: Case Management Systems134
1.3 Stakeholder Analysis Matrix: Case Management Systems135
2.0 Planning Process Group: Case Management Systems137
2.1 Project Management Plan: Case Management Systems139
2.2 Scope Management Plan: Case Management Systems141
2.3 Requirements Management Plan: Case Management Systems143
2.4 Requirements Documentation: Case Management Systems145
2.5 Requirements Traceability Matrix: Case Management Systems147
2.6 Project Scope Statement: Case Management Systems149
2.7 Assumption and Constraint Log: Case Management Systems151
2.8 Work Breakdown Structure: Case Management Systems153
2.9 WBS Dictionary: Case Management Systems155
2.10 Schedule Management Plan: Case Management Systems157
2.11 Activity List: Case Management Systems159
2.12 Activity Attributes: Case Management Systems161
2.13 Milestone List: Case Management Systems163
2.14 Network Diagram: Case Management Systems165
2.15 Activity Resource Requirements: Case Management Systems167
2.16 Resource Breakdown Structure: Case Management Systems168
2.17 Activity Duration Estimates: Case Management Systems170
2.18 Duration Estimating Worksheet: Case Management Systems172
2.19 Project Schedule: Case Management Systems174
2.20 Cost Management Plan: Case Management Systems176
2.21 Activity Cost Estimates: Case Management Systems178
2.22 Cost Estimating Worksheet: Case Management Systems180
2.23 Cost Baseline: Case Management Systems182
2.24 Quality Management Plan: Case Management Systems184
2.25 Quality Metrics: Case Management Systems186
2.26 Process Improvement Plan: Case Management Systems188
2.27 Responsibility Assignment Matrix: Case Management Systems190
2.28 Roles and Responsibilities: Case Management Systems192
2.29 Human Resource Management Plan: Case Management Systems194
2.30 Communications Management Plan: Case Management Systems196
2.31 Risk Management Plan: Case Management Systems198
2.32 Risk Register: Case Management Systems200
2.33 Probability and Impact Assessment: Case Management Systems202
2.34 Probability and Impact Matrix: Case Management Systems204
2.35 Risk Data Sheet: Case Management Systems206
2.36 Procurement Management Plan: Case Management Systems208
2.37 Source Selection Criteria: Case Management Systems210
2.38
