dealt with to ensure that the expected Case Management Systems results are met?
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100. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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101. Is it clearly defined in and to your organization what you do?
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102. Does the team have regular meetings?
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103. How is the team tracking and documenting its work?
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104. Do you have a Case Management Systems success story or case study ready to tell and share?
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105. What knowledge or experience is required?
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106. What are the requirements for audit information?
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107. What are the compelling stakeholder reasons for embarking on Case Management Systems?
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108. What information do you gather?
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109. What is out of scope?
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110. The political context: who holds power?
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111. How did the Case Management Systems manager receive input to the development of a Case Management Systems improvement plan and the estimated completion dates/times of each activity?
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112. What system do you use for gathering Case Management Systems information?
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113. When is/was the Case Management Systems start date?
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114. Is Case Management Systems required?
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115. How do you hand over Case Management Systems context?
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116. Is the Case Management Systems scope complete and appropriately sized?
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117. What is the worst case scenario?
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118. How would you define Case Management Systems leadership?
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119. How do you gather the stories?
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120. How have you defined all Case Management Systems requirements first?
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121. What is the scope?
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122. What is in scope?
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123. Have the customer needs been translated into specific, measurable requirements? How?
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124. What is the context?
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125. What are the Case Management Systems use cases?
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126. What is in the scope and what is not in scope?
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127. Why are you doing Case Management Systems and what is the scope?
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128. Is there a critical path to deliver Case Management Systems results?
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129. What key stakeholder process output measure(s) does Case Management Systems leverage and how?
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130. In what way can you redefine the criteria of choice clients have in your category in your favor?
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131. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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132. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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133. Are the Case Management Systems requirements testable?
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134. Is special Case Management Systems user knowledge required?
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135. Has/have the customer(s) been identified?
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136. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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137. What is the definition of Case Management Systems excellence?
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138. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Case Management Systems Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly
