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5. Is there a Customer experience management integration management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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6. Has a high-level ‘as is’ process map been completed, verified and validated?
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7. Have specific policy objectives been defined?
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8. What are the core elements of the Customer experience management integration business case?
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9. Are customer(s) identified and segmented according to their different needs and requirements?
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10. Who approved the Customer experience management integration scope?
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11. Are the Customer experience management integration requirements testable?
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12. Is it clearly defined in and to your organization what you do?
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13. Has a team charter been developed and communicated?
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14. How do you manage scope?
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15. Will a Customer experience management integration production readiness review be required?
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16. How do you hand over Customer experience management integration context?
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17. Are required metrics defined, what are they?
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18. What are the Customer experience management integration tasks and definitions?
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19. If substitutes have been appointed, have they been briefed on the Customer experience management integration goals and received regular communications as to the progress to date?
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20. Does the scope remain the same?
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21. Are there any constraints known that bear on the ability to perform Customer experience management integration work? How is the team addressing them?
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22. Are there different segments of customers?
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23. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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24. Does the team have regular meetings?
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25. How will the Customer experience management integration team and the group measure complete success of Customer experience management integration?
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26. Have the customer needs been translated into specific, measurable requirements? How?
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27. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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28. What system do you use for gathering Customer experience management integration information?
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29. What is the scope of Customer experience management integration?
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30. What information do you gather?
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31. What are the record-keeping requirements of Customer experience management integration activities?
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32. What is the scope of the Customer experience management integration work?
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33. What information should you gather?
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34. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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35. What customer feedback methods were used to solicit their input?
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36. Are resources adequate for the scope?
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37. What key stakeholder process output measure(s) does Customer experience management integration leverage and how?
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38. What sources do you use to gather information for a Customer experience management integration study?
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39. How often are the team meetings?
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40. Are task requirements clearly defined?
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41. How would you define Customer experience management integration leadership?
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42. Are accountability and ownership for Customer experience management integration clearly defined?
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43. How do you catch Customer experience management integration definition inconsistencies?
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44. Is the Customer experience management integration scope complete and appropriately sized?
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45. Has a project plan, Gantt chart, or similar been developed/completed?
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