What is the definition of Customer experience management integration excellence?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Customer experience management integration Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you have an issue in getting priority?
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2. How are costs allocated?
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3. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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4. What details are required of the Customer experience management integration cost structure?
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5. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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6. What are your operating costs?
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7. How will costs be allocated?
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8. How do you verify performance?
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9. What are the strategic priorities for this year?
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10. How do you aggregate measures across priorities?
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11. How can you reduce costs?
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12. How do you prevent mis-estimating cost?
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13. Where can you go to verify the info?
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14. How frequently do you track Customer experience management integration measures?
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15. How can you measure Customer experience management integration in a systematic way?
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16. What does your operating model cost?
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17. What is the total fixed cost?
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18. What would it cost to replace your technology?
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19. What are the estimated costs of proposed changes?
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20. What are the costs of reform?
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21. Are supply costs steady or fluctuating?
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22. How do you verify and validate the Customer experience management integration data?
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23. What drives O&M cost?
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24. How will you measure your Customer experience management integration effectiveness?
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25. Are the measurements objective?
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26. What is the cause of any Customer experience management integration gaps?
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27. How do you quantify and qualify impacts?
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28. Who is involved in verifying compliance?
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29. How can you measure the performance?
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30. What happens if cost savings do not materialize?
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31. Which Customer experience management integration impacts are significant?
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32. Among the Customer experience management integration product and service cost to be estimated, which is considered hardest to estimate?
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33. Did you tackle the cause or the symptom?
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34. At what cost?
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35. How will effects be measured?
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36. What are the Customer experience management integration investment costs?
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37. What are your key Customer experience management integration organizational performance measures, including key short and longer-term financial measures?
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38. How will you measure success?
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39. What can be used to verify compliance?
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40.
