What Customer media services do you require?
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113. Are task requirements clearly defined?
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114. What intelligence can you gather?
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115. If substitutes have been appointed, have they been briefed on the Customer media goals and received regular communications as to the progress to date?
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116. Does the scope remain the same?
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117. Are different versions of process maps needed to account for the different types of inputs?
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118. Is Customer media linked to key stakeholder goals and objectives?
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119. What are the requirements for audit information?
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120. Has/have the customer(s) been identified?
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121. What is out of scope?
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122. Has a project plan, Gantt chart, or similar been developed/completed?
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123. Has the direction changed at all during the course of Customer media? If so, when did it change and why?
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124. How did the Customer media manager receive input to the development of a Customer media improvement plan and the estimated completion dates/times of each activity?
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125. Have specific policy objectives been defined?
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126. What customer feedback methods were used to solicit their input?
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127. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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128. Is there any additional Customer media definition of success?
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129. How will variation in the actual durations of each activity be dealt with to ensure that the expected Customer media results are met?
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130. What are the Customer media use cases?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Customer media Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do you verify and develop ideas and innovations?
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2. What are the strategic priorities for this year?
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3. When should you bother with diagrams?
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4. How sensitive must the Customer media strategy be to cost?
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5. How do you verify the authenticity of the data and information used?
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6. What do you measure and why?
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7. What could cause delays in the schedule?
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8. What do people want to verify?
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9. Do you have a flow diagram of what happens?
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10. How can you measure the performance?
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11. What is measured? Why?
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12. What causes extra work or rework?
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13. How to cause the change?
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14. What measurements are being captured?
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15. Is there an opportunity to verify requirements?
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16. What potential environmental factors impact the Customer media effort?
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17. Is the solution cost-effective?
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18. Do you effectively measure and reward individual and team performance?
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19. How can you measure Customer media in a systematic way?
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20. How do you measure success?
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21. Where can you go to verify the info?
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22.
