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68. Do you all define Customer media in the same way?
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69. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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70. Is there a clear Customer media case definition?
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71. How do you catch Customer media definition inconsistencies?
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72. Who is gathering Customer media information?
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73. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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74. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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75. Who is gathering information?
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76. How and when will the baselines be defined?
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77. Is Customer media currently on schedule according to the plan?
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78. Has everyone on the team, including the team leaders, been properly trained?
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79. What critical content must be communicated – who, what, when, where, and how?
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80. Have the customer needs been translated into specific, measurable requirements? How?
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81. Are roles and responsibilities formally defined?
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82. Is special Customer media user knowledge required?
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83. What happens if Customer media’s scope changes?
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84. How have you defined all Customer media requirements first?
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85. How do you hand over Customer media context?
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86. What is the definition of Customer media excellence?
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87. Have all of the relationships been defined properly?
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88. Is the Customer media scope complete and appropriately sized?
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89. What is the scope of Customer media?
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90. What is the definition of success?
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91. What are the tasks and definitions?
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92. What are (control) requirements for Customer media Information?
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93. What Customer media requirements should be gathered?
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94. Are audit criteria, scope, frequency and methods defined?
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95. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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96. What key stakeholder process output measure(s) does Customer media leverage and how?
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97. What is the context?
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98. How would you define the culture at your organization, how susceptible is it to Customer media changes?
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99. What gets examined?
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100. What was the context?
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101. What are the rough order estimates on cost savings/opportunities that Customer media brings?
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102. Are there any constraints known that bear on the ability to perform Customer media work? How is the team addressing them?
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103. How would you define Customer media leadership?
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104. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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105. Do you have organizational privacy requirements?
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106. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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107. Is the work to date meeting requirements?
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108. What is the scope of the Customer media effort?
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109. What defines best in class?
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110. What is in the scope and what is not in scope?
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111. In what way can you redefine the criteria of choice clients have in your category in your favor?
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112.
