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13. What Financial inclusion services do you require?
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14. How would you define Financial inclusion leadership?
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15. What sort of initial information to gather?
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16. Is the work to date meeting requirements?
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17. How can the value of Financial inclusion be defined?
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18. The political context: who holds power?
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19. Is the Financial inclusion scope complete and appropriately sized?
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20. Is Financial inclusion currently on schedule according to the plan?
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21. What is the scope of the Financial inclusion effort?
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22. Are accountability and ownership for Financial inclusion clearly defined?
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23. Is full participation by members in regularly held team meetings guaranteed?
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24. What is a worst-case scenario for losses?
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25. Are required metrics defined, what are they?
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26. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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27. How are consistent Financial inclusion definitions important?
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28. What is out-of-scope initially?
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29. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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30. Are different versions of process maps needed to account for the different types of inputs?
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31. Does the scope remain the same?
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32. Are approval levels defined for contracts and supplements to contracts?
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33. What happens if Financial inclusion’s scope changes?
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34. What knowledge or experience is required?
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35. What defines best in class?
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36. How is the team tracking and documenting its work?
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37. Who is gathering information?
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38. Is there a clear Financial inclusion case definition?
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39. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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40. How do you manage unclear Financial inclusion requirements?
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41. Is there a Financial inclusion management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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42. How and when will the baselines be defined?
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43. What is the context?
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44. Will team members perform Financial inclusion work when assigned and in a timely fashion?
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45. How do you gather Financial inclusion requirements?
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46. Is the team equipped with available and reliable resources?
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47. What Financial inclusion requirements should be gathered?
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48. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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49. How do you gather requirements?
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50. Who approved the Financial inclusion scope?
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51. What are the dynamics of the communication plan?
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52. Has your scope been defined?
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53. Is the Financial inclusion scope manageable?
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54. What scope do you want your strategy to cover?
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55. Who is gathering Financial inclusion information?
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56. What is in the scope and what is not in scope?
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57. Is there any additional Financial inclusion definition of success?
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