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109. What are the Closed systems tasks and definitions?
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110. How do you catch Closed systems definition inconsistencies?
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111. How do you hand over Closed systems context?
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112. What was the context?
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113. Will a Closed systems production readiness review be required?
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114. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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115. How is the team tracking and documenting its work?
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116. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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117. Does the team have regular meetings?
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118. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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119. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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120. Where can you gather more information?
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121. Are customer(s) identified and segmented according to their different needs and requirements?
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122. Do you have organizational privacy requirements?
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123. What sort of initial information to gather?
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124. How often are the team meetings?
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125. What is the scope of the Closed systems effort?
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126. Is the scope of Closed systems defined?
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127. Have all basic functions of Closed systems been defined?
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128. What are the rough order estimates on cost savings/opportunities that Closed systems brings?
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129. Who approved the Closed systems scope?
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130. How do you gather the stories?
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131. Is Closed systems linked to key stakeholder goals and objectives?
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132. Are required metrics defined, what are they?
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133. Are different versions of process maps needed to account for the different types of inputs?
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134. What are the Closed systems use cases?
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135. Are improvement team members fully trained on Closed systems?
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136. Are the Closed systems requirements testable?
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137. How will variation in the actual durations of each activity be dealt with to ensure that the expected Closed systems results are met?
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138. Who is gathering information?
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139. Is special Closed systems user knowledge required?
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140. Does the scope remain the same?
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141. How would you define Closed systems leadership?
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142. What is the definition of Closed systems excellence?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Closed systems Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you effectively measure and reward individual and team performance?
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2. How are costs allocated?
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3. What harm might be caused?
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4. How will effects be measured?
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5. What are your operating costs?
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6. How will costs be allocated?
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