completed, verified and validated?
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23. What key stakeholder process output measure(s) does Cost of labor leverage and how?
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24. How was the ‘as is’ process map developed, reviewed, verified and validated?
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25. How do you gather requirements?
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26. Is the Cost of labor scope complete and appropriately sized?
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27. Scope of sensitive information?
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28. What Cost of labor services do you require?
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29. What constraints exist that might impact the team?
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30. Is it clearly defined in and to your organization what you do?
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31. Is special Cost of labor user knowledge required?
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32. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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33. Has/have the customer(s) been identified?
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34. Who is gathering Cost of labor information?
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35. When are meeting minutes sent out? Who is on the distribution list?
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36. Are customer(s) identified and segmented according to their different needs and requirements?
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37. Are approval levels defined for contracts and supplements to contracts?
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38. What happens if Cost of labor’s scope changes?
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39. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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40. In what way can you redefine the criteria of choice clients have in your category in your favor?
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41. Is there a clear Cost of labor case definition?
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42. Is there any additional Cost of labor definition of success?
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43. How do you manage scope?
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44. Does the scope remain the same?
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45. Do you all define Cost of labor in the same way?
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46. Is there a critical path to deliver Cost of labor results?
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47. What scope do you want your strategy to cover?
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48. How do you keep key subject matter experts in the loop?
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49. How have you defined all Cost of labor requirements first?
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50. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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51. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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52. What would be the goal or target for a Cost of labor’s improvement team?
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53. Is there a Cost of labor management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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54. Are roles and responsibilities formally defined?
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55. Has a Cost of labor requirement not been met?
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56. Has a team charter been developed and communicated?
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57. How often are the team meetings?
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58. Why are you doing Cost of labor and what is the scope?
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59. What are the tasks and definitions?
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60. Who defines (or who defined) the rules and roles?
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61. What are the Cost of labor tasks and definitions?
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62. What is in scope?
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63. Is Cost of labor currently on schedule according to the plan?
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64. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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65. Has everyone on the team, including the team leaders, been properly trained?
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66. What customer feedback methods were used to solicit their input?
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