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130. Does the scope remain the same?
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131. Has a team charter been developed and communicated?
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132. Will team members regularly document their Customer Information Control System work?
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133. Does the team have regular meetings?
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134. What are the tasks and definitions?
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135. How do you manage scope?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Customer Information Control System Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do you verify if Customer Information Control System is built right?
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2. How do you verify your resources?
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3. Will Customer Information Control System have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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4. What would it cost to replace your technology?
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5. Why a Customer Information Control System focus?
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6. What are your customers expectations and measures?
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7. Are indirect costs charged to the Customer Information Control System program?
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8. Who pays the cost?
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9. Among the Customer Information Control System product and service cost to be estimated, which is considered hardest to estimate?
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10. What is measured? Why?
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11. What are the costs?
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12. How do you measure success?
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13. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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14. Is the scope of Customer Information Control System cost analysis cost-effective?
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15. How can you reduce the costs of obtaining inputs?
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16. How do you focus on what is right -not who is right?
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17. When should you bother with diagrams?
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18. What does verifying compliance entail?
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19. How are you verifying it?
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20. What potential environmental factors impact the Customer Information Control System effort?
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21. How can you measure the performance?
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22. How do you measure efficient delivery of Customer Information Control System services?
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23. How do you measure variability?
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24. What is the Customer Information Control System business impact?
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25. What can be used to verify compliance?
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26. How will your organization measure success?
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27. What are your operating costs?
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28. Have design-to-cost goals been established?
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29. Which Customer Information Control System impacts are significant?
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30. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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31. What is your decision requirements diagram?
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32. How do you prevent mis-estimating cost?
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33. How will effects be measured?
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34. How do you verify Customer Information Control System completeness and accuracy?
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