Customer Information Control System A Complete Guide - 2020 Edition. Gerardus Blokdyk

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Customer Information Control System A Complete Guide - 2020 Edition - Gerardus Blokdyk

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date?

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      44. How often are the team meetings?

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      45. What is the scope of Customer Information Control System?

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      46. How do you gather the stories?

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      47. What scope do you want your strategy to cover?

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      48. Have all of the relationships been defined properly?

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      49. What customer feedback methods were used to solicit their input?

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      50. How do you keep key subject matter experts in the loop?

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      51. Have specific policy objectives been defined?

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      52. What scope to assess?

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      53. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      54. Are approval levels defined for contracts and supplements to contracts?

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      55. What knowledge or experience is required?

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      56. Who defines (or who defined) the rules and roles?

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      57. What is the scope?

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      58. How do you build the right business case?

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      59. Has the Customer Information Control System work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      60. How have you defined all Customer Information Control System requirements first?

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      61. What sort of initial information to gather?

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      62. How do you hand over Customer Information Control System context?

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      63. Has your scope been defined?

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      64. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      65. What is the scope of the Customer Information Control System effort?

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      66. The political context: who holds power?

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      67. What is in scope?

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      68. How will variation in the actual durations of each activity be dealt with to ensure that the expected Customer Information Control System results are met?

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      69. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      70. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      71. Do you have organizational privacy requirements?

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      72. Have all basic functions of Customer Information Control System been defined?

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      73. What happens if Customer Information Control System’s scope changes?

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      74. Do you have a Customer Information Control System success story or case study ready to tell and share?

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      75. Who approved the Customer Information Control System scope?

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      76. What are the dynamics of the communication plan?

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      77. Are audit criteria, scope, frequency and methods defined?

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      78. What are the rough order estimates on cost savings/opportunities that Customer Information Control System brings?

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      79. What is the context?

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      80. How would you define the culture at your organization, how susceptible is it to Customer Information Control System changes?

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      81. What baselines are required to be defined and managed?

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      82. Is scope creep really all bad news?

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      83. Is the Customer Information Control System scope complete and appropriately sized?

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      84. Are task requirements clearly defined?

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      85. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      86. Are different versions of process maps needed to account for the different types of inputs?

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      87. How would you define Customer Information Control System

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