Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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12. How do you hand over Web data services context?
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13. Are all requirements met?
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14. Are task requirements clearly defined?
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15. What sources do you use to gather information for a Web data services study?
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16. What baselines are required to be defined and managed?
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17. Has a team charter been developed and communicated?
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18. Is it clearly defined in and to your organization what you do?
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19. What key stakeholder process output measure(s) does Web data services leverage and how?
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20. How would you define Web data services leadership?
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21. Are audit criteria, scope, frequency and methods defined?
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22. When is the estimated completion date?
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23. How do you think the partners involved in Web data services would have defined success?
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24. How do you catch Web data services definition inconsistencies?
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25. Has everyone on the team, including the team leaders, been properly trained?
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26. Who approved the Web data services scope?
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27. What gets examined?
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28. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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29. Is the Web data services scope complete and appropriately sized?
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30. Is there a critical path to deliver Web data services results?
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31. How will variation in the actual durations of each activity be dealt with to ensure that the expected Web data services results are met?
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32. What critical content must be communicated – who, what, when, where, and how?
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33. Has/have the customer(s) been identified?
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34. How would you define the culture at your organization, how susceptible is it to Web data services changes?
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35. Do you all define Web data services in the same way?
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36. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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37. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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38. How was the ‘as is’ process map developed, reviewed, verified and validated?
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39. How have you defined all Web data services requirements first?
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40. Is Web data services linked to key stakeholder goals and objectives?
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41. Have all basic functions of Web data services been defined?
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42. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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43. Are accountability and ownership for Web data services clearly defined?
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44. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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45. What constraints exist that might impact the team?
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46. How will the Web data services team and the group measure complete success of Web data services?
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47. What Web data services requirements should be gathered?
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48. What are the rough order estimates on cost savings/opportunities that Web data services brings?
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49. When is/was the Web data services start date?
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50. What is the definition of Web data services excellence?
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51. How do you manage unclear Web data services requirements?
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52. Who is gathering Web data services information?
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53. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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