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13. Is Managed health care required?
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14. What is the scope of Managed health care?
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15. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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16. Has the Managed health care work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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17. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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18. How do you gather Managed health care requirements?
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19. In what way can you redefine the criteria of choice clients have in your category in your favor?
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20. Are roles and responsibilities formally defined?
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21. What is the definition of success?
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22. How have you defined all Managed health care requirements first?
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23. What is in the scope and what is not in scope?
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24. Is there any additional Managed health care definition of success?
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25. How do you gather the stories?
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26. Is the scope of Managed health care defined?
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27. How do you gather requirements?
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28. Who defines (or who defined) the rules and roles?
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29. Are different versions of process maps needed to account for the different types of inputs?
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30. Is there a Managed health care management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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31. Does the team have regular meetings?
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32. What Managed health care requirements should be gathered?
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33. How do you think the partners involved in Managed health care would have defined success?
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34. Are there different segments of customers?
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35. How do you manage changes in Managed health care requirements?
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36. What customer feedback methods were used to solicit their input?
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37. Is the Managed health care scope manageable?
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38. What is a worst-case scenario for losses?
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39. Is there a clear Managed health care case definition?
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40. How do you manage unclear Managed health care requirements?
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41. Have all of the relationships been defined properly?
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42. What defines best in class?
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43. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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44. What baselines are required to be defined and managed?
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45. Is scope creep really all bad news?
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46. Are approval levels defined for contracts and supplements to contracts?
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47. What intelligence can you gather?
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48. Has a Managed health care requirement not been met?
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49. How was the ‘as is’ process map developed, reviewed, verified and validated?
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50. What are the Managed health care tasks and definitions?
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51. What is out of scope?
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52. Are audit criteria, scope, frequency and methods defined?
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53. Has a high-level ‘as is’ process map been completed, verified and validated?
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54. Is the Managed health care scope complete and appropriately sized?
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55. Does the scope remain the same?
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56. Have the customer needs been translated into specific, measurable requirements? How?
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57.
