What are the compelling stakeholder reasons for embarking on Executive Support System?
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58. What are the record-keeping requirements of Executive Support System activities?
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59. What is a worst-case scenario for losses?
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60. How do you build the right business case?
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61. What are the core elements of the Executive Support System business case?
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62. Is scope creep really all bad news?
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63. What information should you gather?
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64. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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65. Are the Executive Support System requirements testable?
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66. Has everyone on the team, including the team leaders, been properly trained?
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67. Are customer(s) identified and segmented according to their different needs and requirements?
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68. Has a team charter been developed and communicated?
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69. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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70. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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71. How often are the team meetings?
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72. Who approved the Executive Support System scope?
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73. What was the context?
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74. Have all of the relationships been defined properly?
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75. What is the definition of Executive Support System excellence?
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76. Does the team have regular meetings?
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77. How do you gather the stories?
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78. Is it clearly defined in and to your organization what you do?
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79. What scope to assess?
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80. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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81. Are all requirements met?
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82. Are there different segments of customers?
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83. What are the Executive Support System tasks and definitions?
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84. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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85. What is the scope?
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86. How do you think the partners involved in Executive Support System would have defined success?
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87. Have the customer needs been translated into specific, measurable requirements? How?
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88. Do you all define Executive Support System in the same way?
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89. What are (control) requirements for Executive Support System Information?
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90. What is the context?
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91. Is there a clear Executive Support System case definition?
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92. How will variation in the actual durations of each activity be dealt with to ensure that the expected Executive Support System results are met?
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93. Is special Executive Support System user knowledge required?
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94. If substitutes have been appointed, have they been briefed on the Executive Support System goals and received regular communications as to the progress to date?
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95. What sources do you use to gather information for a Executive Support System study?
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96. How would you define the culture at your organization, how susceptible is it to Executive Support System changes?
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97. Is the Executive Support System scope complete and appropriately sized?
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98. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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99. Has the Executive Support System work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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100.
