Introducing the SCOR Model
Establishing Process Metrics
Building the Right Supply Chain
Chapter 6: Planning the Supply Chain
Balancing Supply and Demand
Aligning Resources with Requirements
Analyzing Your Customers
Planning Your Products
Planning Your Production Systems
Planning Your Delivery Systems
Planning for Returns
Chapter 7: Sourcing, Purchasing, and Procurement
Understanding Strategic Sourcing
Segmenting Your Supply Chain
Managing Life Cycle Costs
Managing Supplier Relationships
Managing Procurement Processes
Establishing Supply Contracts
Mitigating Supplier Risks
Establishing Purchasing Ethics
Sustainable Sourcing
Chapter 8: Making Your Products or Services
Planning and Scheduling Production
Identifying Manufacturing Process Types
Choosing Your Production Environment
Implementing Quality Control and Quality Assurance
Reducing Manufacturing Waste
Chapter 9: Delivering Your Products or Services
Understanding Modes of Transportation
Selecting Modes of Transportation
Managing Warehousing and Inventory
Establishing Inventory Ordering Policies
Selecting Material Handling Equipment
Managing and Filling Orders
Maintaining Visibility of Shipments
Leveraging Third-Party Logistics
Optimizing Freight Audit and Payment
Chapter 10: Managing Product Returns and Reverse Supply Chains
Growing Revenue with Easy Returns
Processing Returns of New or Excess Products
Processing Returns of Used or Defective Products
Managing Closed-Loop Supply Chains
Handling Unauthorized Returns and Fraudulent Products
Managing Trade-Ins
Chapter 11: Enabling Your Supply Chain
Managing Your Business Rules
Managing Supply Chain Performance
Managing Your Assets
Labeling Your Products
Preventing Tampering
Addressing Supply Chain Security Issues
Leveraging Information Technology
Leveraging Human Resources
Mastering Project Management
7 Part 3: Using Technology to Manage Supply Chains Chapter 12: Managing Supply Chain Software Understanding How Processes Evolve Using Transportation Management Systems Using Electronic Load Boards Using Warehouse Management and Execution Systems Using Demand Planning Systems Using Material Requirements Planning Systems Using Manufacturing Execution Systems Using Distribution Requirements Planning Systems Using Labor Management Systems Using Customer Relationship Management Systems Using Supplier Relationship Management Systems Using Enterprise Resources Planning Systems Using Supply Chain Modeling Software Using Business Intelligence Software Leveraging Software Analysts Anticipating the Future of Supply Chain Software Chapter 13: Integrating Advanced Manufacturing into Your Supply Chain Avoiding Obsolescence
