Maintaining Mission Critical Systems in a 24/7 Environment. Peter M. Curtis

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Maintaining Mission Critical Systems in a 24/7 Environment - Peter M. Curtis

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Distribution including piping, AHU’s and CRAH units

       Fire Protection Systems

      A standard system (N+1) is a combination of two basic schemes that meet the criteria of furnishing an essential component plus one additional component for backup. This design provides the best of both worlds at a steep price, with no economies of scale considered. A standard system protects critical equipment and provides long‐term protection to critical operations. In a true (N+1) design, each subsystem is configured in a parallel redundant arrangement such that full load may be served even if one system is off‐line due to scheduled maintenance or a system failure. The alternate (+1) component is also fed from a different power source.

      Another level resiliency can be gained by having building electric services installed underground as opposed to aerial. Aerial services are susceptible to lightning strikes, fallen trees, or damaged utility poles.

      Facilities can also be classified into different Tiers based on their required level of reliability and maintainability. Tiers for mission critical facilities range from I to IV, with Tier IV being the most redundant, reliable, and maintainable.

      Table 3.3 Uptime Tiers

      (Reference: Uptime Institute)

Tier I – Basic Non‐Redundant Tier II – Basic Redundant Tier III – Concurrently Maintainable Tier IV – Fault and Failure Tolerant
No redundancySusceptible to interruptions from planned and unplanned activitiesEquipment configurations minimum required for equipment to operateOperation errors or failures will cause an interruption in service Limited backup and redundancy reportSusceptible to disruptions from planned and unplanned activitiesMay contain limited criticality functions that can be shut down properly without adverse effects on businessUPS and/or generator backup may be installed for parts of the buildingFailures may cause a disruption in facility service Full single system backup and redundancy (N+1)Planned preventative and programmable maintenance activities, repairs, testing, etc. can be conducted without interruption of serviceErrors in operation or spontaneous failures of infrastructure may cause disruption of power to the load Facility functions cannot tolerate any downtimeNo single points of failure, and multiple system backup with automated recovery (2N)Capable of withstanding one or more component failures, errors, or other events without disrupting power to the loadFull load can be supported on one path without disruption while maintenance/testing is performed on the other

       Load Classifications

       Critical Load: Requires 100% uptime. Must have uninterrupted power input to safeguard against facility damage or losses, prevent danger and injury to personnel, or keep critical business functions on line.

       Essential Load: Supports routine site operations. Able to tolerate power failures without data loss or affecting overall business continuity. Critical cooling can be classified as essential load when critical spaces have a “ride through time,” allowing chillers, cooling towers, and pumps to restart automatically in a limited period.

       Discretionary Load: Load that indirectly supports the operation of the facility, such as administrative, cafeteria/pantries/fitness centers/retail spaces, and office functions. Can be “shed” without affecting overall business continuity in order to keep critical loads on line.

      The average human heart beats approximately 70 times a minute, or a bit more than once per second. Imagine if a heart missed three beats in a minute. This would be considered a major power line disturbance if we were to compare it to an electrical distribution system. Take the electrical distribution system that feeds your facility, or better yet, the output of the UPS system, and interrupt it for 3 seconds. This is an eternity for computer hardware. The critical load is disrupted, your computers crash, and your business looses two days’ worth of labor or worse, is fined $10 to $20 million by the federal government because they did not receive the quota of $500 billion dollars of transaction reports by the allocated time.

      All this could have been prevented if electrical maintenance and testing were performed on a routine basis, and the failed electrical connections were detected and repaired. Repairs could have been quickly implemented during the annual infrared scanning program that takes place before building maintenance shutdowns.

      What can the data processing or facility manager do to ensure that their electrical system is as reliable as possible?

      The seven steps to improved reliability and maintainability are:

       Planning and impact assessment

       Engineering and design

       Project management

       Testing and commissioning

       Documentation

       Education/training and certifications with annual re‐certification

       Operations and maintenance

      When designing a data processing center, it is important to hire competent professionals to advise each step of the way. If the data processing center is being installed in an existing building, you do not have the luxury of designing the electrical system from scratch. A proficient electrical engineer will design a system that makes the most out of the existing electrical distribution. Use electrical contractors who are experienced in data processing installations. Do not attempt to save money using the full 40% capacity for a conduit; because as quickly as new, state‐of‐art equipment is installed, it is de‐installed. Those same number 12 wires will need to come out of the conduit without disturbing the working computer hardware.

      Have an experienced electrical testing firm inspect the electrical system, perform tests on circuit breakers, and use thermal‐scan equipment to find “hot spots” due to improper connections or faulty equipment. Finally, plan for routine facility shutdowns to perform preventative maintenance on all critical equipment. Facility managers must not underestimate the cost‐effectiveness of a thorough preventative maintenance program, nor must they allow senior management to do so. Critical system maintenance is not a luxury; it is a necessity. Again, do you want electrical outages to be scheduled or unscheduled?

      Integrating the ideal critical infrastructure is just about impossible. Therefore, seek out the best possible industry authorities to solve your problems. Competent consultants will have the knowledge, tools, testing equipment, training, and experience necessary to understand the risk tolerance of your company, as well as recommend and implement the proper and most advanced proven designs.

      Equipment manufacturers and service providers are challenged to find and retain the industry’s top technicians.

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