style="font-size:15px;"> 106
115
107 116
108 117
109 118
110 119
111 120
112 121
113 122
114 123
115 124
116 125
117 126
118 127
119 128
120 129
121 130
122 131
123 133
124 134
125 143
126 145
127 146
128 147
129 148
130 149
131 150
132 151
133 152
134 153
135 154
136 155
137 156
138 157
139 158
140 159
141 160
142 161
143 162
144 163
Paul Roehrig | Ben Pring
MONSTER
A Tough Love Letter On Taming The Machines That Rule Our Jobs, Lives, and Future
Copyright © 2021 by Paul Roehrig and Ben Pring. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions.
Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.
For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.
Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.
Library of Congress Cataloging-in-Publication Data is available:
ISBN 9781119785910 (Hardcover)
ISBN 9781119785927 (ePDF)
ISBN 9781119785934 (ePub)
Cover art, original illustrations, and interior book design by Andy Barker at theethicalbrandingco.co.uk
1
HAVE WE CREATED A MONSTER?
In which we explore one of the great questions of our time: Have we inadvertently created technology that is hurting our society, our economy, and even our minds?
we love technology. Waze, Netflix, Shazam, Hotel Tonight, Spotify, the MRI that diagnosed Ben’s back problem, Gmail, Headspace, Alexa, even on occasion the corporate travel application. Technology is a miracle — something that has made billions of people’s lives around the world materially better. Including ours.
We — Ben and Paul — have worked in tech most of our professional lives, as IT analysts, management consultants, and technology practitioners, playing a small role in creating and shaping
