A Handbook on Multi-Attribute Decision-Making Methods. Omid Bozorg-Haddad

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      2.1 Introduction

      To reach a better understanding of any decision‐making problem, one must employ information‐gathering methods, including but not limited to surveys, questionnaires, examination, and sampling, to collect as much practical information as possible. Eventually, such attempts increase the chance of choosing the most suitable alternative, that would better reflect the needs and interests of the stakeholders of the MADM problem at hand (Tzeng and Huang 2011).

      From the MADM point of view, the gathered information regarding the problem in question is generally represented in a matrix form, commonly referred to as the decision‐matrix. Based on the decision‐matrix, the decision‐maker can anticipate the stakeholders' desires and preferences, which eventually lead to choosing the most suitable available option through a mathematically supported framework. The choosing process proceeds and their assumptions are what distinguishes between the MADM methods.

      A MADM problem is composed of a set of alternatives, which are the feasible discrete solutions available to the decision‐maker, and a set of evaluation criteria, which are the instruments through which the stakeholders describe their objective. Subsequently, a decision‐matrix in extended form is constructed based on the four following information sets (Yu 1990):

      1 (1) The set of feasible alternatives, denoted by {ai | i = 1, 2, …, m}. Notice that each alternative represents a row in the decision‐matrix (D);

      2 (2) The set of predefined evaluation criteria denoted by {cj | j = 1, 2, …, n}. Each criterion represents a column in the decision‐matrix (D);

      3 (3) The anticipated value or performance of the alternatives with regard to each given criterion. Let v(i,j) represent the value of the ith alternative with respect to the jth criterion, then a m × n matrix is constructed with v(i,j) as the elements; and

      4 (4) The decision‐maker prioritizes based on the weights, denoted by {wj | j = 1, 2, …, n}. Each wj reflects the importance of the ith criterion. This step involves a weighting procedure.

      Consequently, the decision‐matrix (D) is represented as follows (Yu 1990):

      (2.1)

      In addition to the decision‐matrix on occasion, the decision‐makers define extreme alternatives, namely, ideal (a+) and inferior (a) alternatives. The ideal alternative is an arbitrarily defined vector of choices describing the aspired solution to the given problem, which, in practice, may or may not be achievable. The inferior alternative is a solution that represents the most undesirable option for the given MADM problem. There are two main methods to compose the ideal and inferior alternatives. One can use the best and worst values in the jth column of the decision‐matrix to compose the jth component of the ideal and inferior alternatives, respectively. On the other hand, one could also use the upper and lower boundaries of the feasible range of the jth criterion to compose these arbitrarily defined alternatives. In such cases, if the criterion is considered to be positive, where the larger the value the better the situation, the upper and lower boundaries represent the ideal and inferior alternatives, respectively. Conversely, a negative criterion, where the smaller the value, the better the situation, the lower and upper boundaries represent the ideal and inferior alternatives, respectively. These arbitrarily defined alternatives can then be represented as follows (Tzeng and Huang 2011):

      (2.2)

      (2.3)

      in which

and
= the components of the ideal and inferior alternatives with regard to the jth criterion, respectively.

      Form I: This normalization process, linearly, transforms all the performance values, so that the relative order of magnitude of the ratings remains equal. The procedure can be set up as follows (Chang and Yeh 2001):

       For

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