References
12 Answers Chapter 1 Theories and Models of Communication Chapter 2 Approaches to Effective Communication Chapter 3 Interpersonal Skills and Therapeutic Relationship Skills Chapter 4 Working in a Team Chapter 5 Listening Actively Chapter 6 Information Gathering Chapter 7 Escalating Concerns Chapter 8 Written Communication Chapter 9 Addressing Compliments and Complaints Chapter 10 Vital Signs Chapter 11 Venepuncture Chapter 12 ECG Recording Chapter 13 Blood Glucose Assessment Chapter 14 Specimen Collection Chapter 15 Recognising and Escalating Signs of All Forms Abuse Chapter 16 Recognising and Escalating Signs of Self‐harm and/or Suicidal Ideation Chapter 17 Basic Mental Health First Aid Chapter 18 Basic First Aid Chapter 19 Pain Chapter 20 Promoting Comfort in Bed Chapter 21 Maintaining Privacy and Dignity Chapter 22 Promoting Sleep Chapter 23 Reassessment of Skin Chapter 24 Supporting a Person’s Skin Integrity Chapter 25 Reassessment of Hygiene Status Supporting a Person’s Hygiene Needs Chapter 26 Providing Oral and Dental Care Chapter 27 Providing Eye Care Chapter 28 Providing Nail Care Chapter 29 Monitoring of Wounds and Providing Wound Care Chapter 30 Using Nutritional Assessment Tools Chapter 31 Assisting People with Feeding and Drinking Chapter 32 Fluid Balance Chapter 33 Observing and Monitoring Urinary and Bowel Continence Chapter 34 Recognising Bladder and Bowel Patterns Chapter 35 Care and Management of People with Urinary Catheters Chapter 36 Assisting with Toileting, Choosing and Using Appropriate Continence Products Chapter 37 Risk Assessment Tools Associated with Mobility and Falls Chapter 38 Using a Range of Moving and Handling Techniques, Aids and Equipment Chapter 39 Managing the Administration of Oxygen Chapter 40 Measuring Respiratory Status Chapter 41 Using Nasal and Oral Suctioning Techniques Chapter 42 Managing Inhalation, Humidifier and Nebuliser Devices Chapter 43 Recognising and Responding Rapidly to Potential Infection Risk Chapter 44 Using Aseptic Non‐Touch Technique Chapter 45 Using Appropriate Personal Protective Equipment Chapter 46 Implementing Isolation Procedures Chapter 47 Using Hand Hygiene Techniques Chapter 48 Decontaminating Equipment and the Environment Chapter 49 Safely Handling Waste, Laundry and Sharps Chapter 50 Recognising and Responding to the Needs of Those at the End of Their Lives Chapter 51 Review of Care for The People and Their Families at the End of Their Lives Chapter 52 Providing Care for the Deceased Chapter 53 Reviewing a Person’s Ability to Administer Their Own Medicines Chapter 54 Undertaking Accurate Drug Calculations Chapter 55 Accountability in Ensuring the Safe Administration of Medicines Chapter 56 Administering Medicines Chapter 57 Managing the Effectiveness of Symptom Relief Medications Chapter 58 Recognising and Responding to Adverse Effects of Medications Chapter 59 Storage, Transportation and Disposal of Medicinal Products
13 Index
List of Tables
1 Chapter 1Table 1.1 Common communication terms.
2 Chapter 2Table 2.1 Planning communication encounters.
