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9 Addressing Compliments and Complaints
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11 Annexe B: Procedures Unit 1: Procedures to Enable Effective Monitoring of a Person's Condition 10 Vital Signs Introduction Assessing the Pulse Atrial Fibrillation Assessing the Blood Pressure Assessing Respirations Temperature Body Mass Index (BMI) Calculating BMI Conclusion References 11 Venepuncture Introduction The Anatomy of the Vein Site Selection for Venepuncture Complications of Venepuncture Undertaking Venepuncture Haemolysed Samples Conclusion References 12 ECG Recording Introduction Machine Preparation Area Preparation (Environment) Patient Preparation Lead Placement Chest Lead Placement Recording the ECG Troubleshooting ECG Recordings Conclusion References 13 Blood Glucose Assessment Introduction Reasons to Measure Blood Glucose Blood Glucose Levels Urine Testing of Blood Glucose Point‐Of‐Care Blood Glucose Testing Coded Versus Non‐Coded Machines Quality Control of Blood Glucose Machines Laboratory Testing of Blood Glucose Conclusion References 14 Specimen Collection Introduction General Principles of Specimen Collection Transportation of Specimens Obtaining a Urine Specimen Obtaining a Faeces Specimen Procedure Obtaining a Sputum Sample Procedure Obtaining a Nasal Swab Procedure Conclusion References 15 Recognising and Escalating Signs of All Forms Abuse Introduction Recognising Signs of Abuse Communicating and Escalating Abuse in Practice Communicating with the Abused Individual Being Open – Duty of Candour Whistleblowing References 16 Recognising and Escalating Signs of Self‐harm and/or Suicidal Ideation Introduction Self‐Harm Communicating with an Individual About Self‐Harm Triage/Initial Assessment Consent Mental Capacity Psychosocial Assessment Following Self‐Harm Suicide Recognising Suicidal Ideation in Practice Communicating with Those Who Feel Suicidal References 17 Basic Mental Health First Aid
