Hijack
Negotiation Steps
BATNA
Takeaways for the Wise Physician Leader
Scenarios and Questions
Resources
16 Chapter TEN: Conflict Management Twenty Techniques for Managing Conflict Difficult People and Difficult Conversations Rules: Yours or Mine? Takeaways for the Wise Physician Leader Scenarios and Questions Resources
17 Chapter ELEVEN: Persuasion Principles of Persuasion Techniques of Persuasion Compassion Attitude Consider How You Are Presenting Your Perspective Takeaways for the Wise Physician Leader Scenarios and Questions Resources
18 Chapter TWELVE: Managing Change When You Are the One Who Wants to Implement the Change Eight Steps to Making Change Happen Presentism When You Are Dealing with Changes That Are Occurring Around You Takeaways for the Wise Physician Leader Scenarios and Questions Resources
19 Chapter THIRTEEN: Meeting Dynamics How to Dress for Meetings Before the Meeting Where to Sit When Should You Speak? What Do You Need to Say? How to Speak Speak Slowly Gestures and Stance Addressing People in Meetings Wrapping Up the Meeting The Meeting Is Over Takeaways for the Wise Physician Leader Scenarios and Questions Resources
20 Chapter FOURTEEN: The Physician Leader as the Whole Person: Facing Discrimination What Is Happening? Why Is It Happening? What Can We Do About It? Takeaways for the Wise Physician Leader Scenarios and Questions References:
21 Chapter FIFTEEN: The Big Picture in Summary General Resources
24 Index
List of Illustrations
1 Chapter 5Figure 5.1 Process Structure.Figure 5.2 Decision Analysis Matrix – Step One.Figure 5.3 Decision Analysis Matrix – Step Two.Figure 5.4 Decision Analysis Matrix – Step Three.Figure 5.5 Decision Analysis Matrix – Step Four.
Guide
Pages
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2 ii
3 iii
4 iv
