What is the problem and/or vulnerability?
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70. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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71. How are training requirements identified?
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72. Who should resolve the Controls and Data Services issues?
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73. Are there any revenue recognition issues?
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74. Which information does the Controls and Data Services business case need to include?
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75. What are the stakeholder objectives to be achieved with Controls and Data Services?
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76. How do you recognize an objection?
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77. When a Controls and Data Services manager recognizes a problem, what options are available?
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78. Why the need?
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79. Where do you need to exercise leadership?
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80. Where is training needed?
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81. What do you need to start doing?
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82. Is the need for organizational change recognized?
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83. What is the problem or issue?
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84. What do employees need in the short term?
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85. Does the problem have ethical dimensions?
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86. How do you take a forward-looking perspective in identifying Controls and Data Services research related to market response and models?
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87. What prevents you from making the changes you know will make you a more effective Controls and Data Services leader?
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88. What resources or support might you need?
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89. What problems are you facing and how do you consider Controls and Data Services will circumvent those obstacles?
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90. What is the smallest subset of the problem you can usefully solve?
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91. Who needs what information?
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92. Are there Controls and Data Services problems defined?
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93. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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94. Are employees recognized for desired behaviors?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Controls and Data Services Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What is the scope?
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2. What sort of initial information to gather?
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3. In what way can you redefine the criteria of choice clients have in your category in your favor?
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4. What system do you use for gathering Controls and Data Services information?
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5. Are customer(s) identified and segmented according to their different needs and requirements?
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6. What are (control) requirements for Controls and Data Services Information?
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7. Does the scope remain the same?
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8. How did the Controls and Data Services manager receive input to the development of a Controls and Data Services improvement plan and the estimated completion dates/times of each activity?
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9. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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10. How do you gather Controls and Data Services requirements?
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11. How would you define the culture at your organization, how susceptible is it to Controls and Data Services changes?
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12. What is in scope?
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13.
