versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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141. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Technical building services Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Have you included everything in your Technical building services cost models?
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2. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Technical building services services/products?
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3. Are the measurements objective?
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4. Was a business case (cost/benefit) developed?
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5. Why do you expend time and effort to implement measurement, for whom?
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6. Are missed Technical building services opportunities costing your organization money?
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7. How will effects be measured?
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8. How will you measure your Technical building services effectiveness?
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9. How do your measurements capture actionable Technical building services information for use in exceeding your customers expectations and securing your customers engagement?
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10. What would be a real cause for concern?
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11. How do you aggregate measures across priorities?
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12. What are the uncertainties surrounding estimates of impact?
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13. Did you tackle the cause or the symptom?
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14. Are there measurements based on task performance?
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15. Where can you go to verify the info?
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16. How much does it cost?
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17. What would it cost to replace your technology?
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18. How is performance measured?
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19. How frequently do you verify your Technical building services strategy?
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20. Are supply costs steady or fluctuating?
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21. Is the solution cost-effective?
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22. How will you measure success?
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23. What users will be impacted?
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24. Do the benefits outweigh the costs?
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25. What relevant entities could be measured?
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26. What are your customers expectations and measures?
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27. Which measures and indicators matter?
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28. What are your operating costs?
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29. How can you reduce costs?
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30. What are the Technical building services investment costs?
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31. What measurements are possible, practicable and meaningful?
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32. What do people want to verify?
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33. What are the costs of delaying Technical building services action?
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34. What is an unallowable cost?
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35. What do you measure and why?
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36. Do you have an issue in getting priority?
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37. How sensitive must the Technical building services strategy be to cost?
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38. When a disaster occurs, who gets priority?
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39. What is the Technical building services business impact?
