question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Call Data Record Scorecard on the second next page of the Self-Assessment.
Your completed Call Data Record Scorecard will give you a clear presentation of which Call Data Record areas need attention.
Call Data Record
Scorecard Example
Example of how the finalized Scorecard can look like:
Call Data Record
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Call Data Record
Scorecard Example12
Call Data Record
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:26
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:57
CRITERION #5: IMPROVE:73
CRITERION #6: CONTROL:88
CRITERION #7: SUSTAIN:100
Call Data Record and Managing Projects, Criteria for Project Managers:124
1.0 Initiating Process Group: Call Data Record125
1.1 Project Charter: Call Data Record127
1.2 Stakeholder Register: Call Data Record129
1.3 Stakeholder Analysis Matrix: Call Data Record130
2.0 Planning Process Group: Call Data Record132
2.1 Project Management Plan: Call Data Record134
2.2 Scope Management Plan: Call Data Record136
2.3 Requirements Management Plan: Call Data Record138
2.4 Requirements Documentation: Call Data Record140
2.5 Requirements Traceability Matrix: Call Data Record142
2.6 Project Scope Statement: Call Data Record144
2.7 Assumption and Constraint Log: Call Data Record146
2.8 Work Breakdown Structure: Call Data Record148
2.9 WBS Dictionary: Call Data Record150
2.10 Schedule Management Plan: Call Data Record152
2.11 Activity List: Call Data Record154
2.12 Activity Attributes: Call Data Record156
2.13 Milestone List: Call Data Record158
2.14 Network Diagram: Call Data Record160
2.15 Activity Resource Requirements: Call Data Record162
2.16 Resource Breakdown Structure: Call Data Record164
2.17 Activity Duration Estimates: Call Data Record166
2.18 Duration Estimating Worksheet: Call Data Record168
2.19 Project Schedule: Call Data Record170
2.20 Cost Management Plan: Call Data Record172
2.21 Activity Cost Estimates: Call Data Record174
2.22 Cost Estimating Worksheet: Call Data Record176
2.23 Cost Baseline: Call Data Record178
2.24 Quality Management Plan: Call Data Record180
2.25 Quality Metrics: Call Data Record182
2.26 Process Improvement Plan: Call Data Record184
2.27 Responsibility Assignment Matrix: Call Data Record186
2.28 Roles and Responsibilities: Call Data Record188
2.29 Human Resource Management Plan: Call Data Record190
2.30 Communications Management Plan: Call Data Record192
2.31 Risk Management Plan: Call Data Record194
2.32 Risk Register: Call Data Record196
2.33 Probability and Impact Assessment: Call Data Record198
2.34 Probability and Impact Matrix: Call Data Record200
2.35 Risk Data Sheet: Call Data Record202
2.36 Procurement Management Plan: Call Data Record204
2.37 Source Selection Criteria: Call Data Record206
2.38 Stakeholder Management Plan: Call Data Record208
2.39 Change Management Plan: Call Data Record210
3.0 Executing Process Group: Call Data Record212
3.1 Team
