style="font-size:15px;"> the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Direct Marketing Services Scorecard on the second next page of the Self-Assessment.
Your completed Direct Marketing Services Scorecard will give you a clear presentation of which Direct Marketing Services areas need attention.
Direct Marketing Services
Scorecard Example
Example of how the finalized Scorecard can look like:
Direct Marketing Services
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Direct Marketing Services
Scorecard Example13
Direct Marketing Services
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:59
CRITERION #5: IMPROVE:75
CRITERION #6: CONTROL:91
CRITERION #7: SUSTAIN:103
Direct Marketing Services and Managing Projects, Criteria for Project Managers:128
1.0 Initiating Process Group: Direct Marketing Services129
1.1 Project Charter: Direct Marketing Services131
1.2 Stakeholder Register: Direct Marketing Services133
1.3 Stakeholder Analysis Matrix: Direct Marketing Services134
2.0 Planning Process Group: Direct Marketing Services136
2.1 Project Management Plan: Direct Marketing Services138
2.2 Scope Management Plan: Direct Marketing Services140
2.3 Requirements Management Plan: Direct Marketing Services142
2.4 Requirements Documentation: Direct Marketing Services144
2.5 Requirements Traceability Matrix: Direct Marketing Services146
2.6 Project Scope Statement: Direct Marketing Services148
2.7 Assumption and Constraint Log: Direct Marketing Services150
2.8 Work Breakdown Structure: Direct Marketing Services152
2.9 WBS Dictionary: Direct Marketing Services154
2.10 Schedule Management Plan: Direct Marketing Services156
2.11 Activity List: Direct Marketing Services158
2.12 Activity Attributes: Direct Marketing Services160
2.13 Milestone List: Direct Marketing Services162
2.14 Network Diagram: Direct Marketing Services164
2.15 Activity Resource Requirements: Direct Marketing Services166
2.16 Resource Breakdown Structure: Direct Marketing Services167
2.17 Activity Duration Estimates: Direct Marketing Services169
2.18 Duration Estimating Worksheet: Direct Marketing Services171
2.19 Project Schedule: Direct Marketing Services173
2.20 Cost Management Plan: Direct Marketing Services175
2.21 Activity Cost Estimates: Direct Marketing Services177
2.22 Cost Estimating Worksheet: Direct Marketing Services179
2.23 Cost Baseline: Direct Marketing Services181
2.24 Quality Management Plan: Direct Marketing Services183
2.25 Quality Metrics: Direct Marketing Services185
2.26 Process Improvement Plan: Direct Marketing Services187
2.27 Responsibility Assignment Matrix: Direct Marketing Services189
2.28 Roles and Responsibilities: Direct Marketing Services191
2.29 Human Resource Management Plan: Direct Marketing Services193
2.30 Communications Management Plan: Direct Marketing Services195
2.31 Risk Management Plan: Direct Marketing Services197
2.32 Risk Register: Direct Marketing Services199
2.33 Probability and Impact Assessment: Direct Marketing Services201
2.34 Probability and Impact Matrix: Direct Marketing Services203
2.35 Risk Data Sheet: Direct Marketing Services205
2.36 Procurement Management Plan: Direct Marketing Services207
2.37
