Who approved the Direct marketing services scope?
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12. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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13. What is a worst-case scenario for losses?
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14. Do you have organizational privacy requirements?
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15. What are the Direct marketing services use cases?
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16. What are the Direct marketing services tasks and definitions?
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17. Is the Direct marketing services scope complete and appropriately sized?
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18. What are the record-keeping requirements of Direct marketing services activities?
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19. Has your scope been defined?
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20. Why are you doing Direct marketing services and what is the scope?
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21. How does the Direct marketing services manager ensure against scope creep?
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22. What is out of scope?
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23. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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24. Have all of the relationships been defined properly?
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25. Is special Direct marketing services user knowledge required?
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26. Is there a critical path to deliver Direct marketing services results?
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27. Is Direct marketing services linked to key stakeholder goals and objectives?
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28. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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29. What system do you use for gathering Direct marketing services information?
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30. What is the scope of Direct marketing services?
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31. If substitutes have been appointed, have they been briefed on the Direct marketing services goals and received regular communications as to the progress to date?
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32. Is the Direct marketing services scope manageable?
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33. Are there any constraints known that bear on the ability to perform Direct marketing services work? How is the team addressing them?
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34. What customer feedback methods were used to solicit their input?
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35. How can the value of Direct marketing services be defined?
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36. Is the scope of Direct marketing services defined?
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37. Who are the Direct marketing services improvement team members, including Management Leads and Coaches?
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38. What is the context?
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39. How do you build the right business case?
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40. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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41. How and when will the baselines be defined?
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42. What is out-of-scope initially?
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43. Has a Direct marketing services requirement not been met?
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44. Are there different segments of customers?
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45. What are the dynamics of the communication plan?
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46. Is it clearly defined in and to your organization what you do?
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47. How do you manage changes in Direct marketing services requirements?
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48. Do you all define Direct marketing services in the same way?
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49. What would be the goal or target for a Direct marketing services’s improvement team?
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50. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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51. How will variation in the actual durations of each activity be dealt with to ensure that the expected Direct marketing services results are met?
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52. What is in scope?
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53. When is the estimated completion date?
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54. Is Direct marketing services currently on schedule according to the plan?
