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55. What information do you gather?
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56. What constraints exist that might impact the team?
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57. How do you manage unclear Direct marketing services requirements?
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58. What sources do you use to gather information for a Direct marketing services study?
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59. What critical content must be communicated – who, what, when, where, and how?
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60. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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61. What scope to assess?
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62. What Direct marketing services services do you require?
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63. Is there a Direct marketing services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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64. When are meeting minutes sent out? Who is on the distribution list?
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65. In what way can you redefine the criteria of choice clients have in your category in your favor?
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66. What baselines are required to be defined and managed?
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67. Who is gathering information?
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68. What gets examined?
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69. Are approval levels defined for contracts and supplements to contracts?
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70. How would you define the culture at your organization, how susceptible is it to Direct marketing services changes?
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71. What is the definition of Direct marketing services excellence?
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72. What sort of initial information to gather?
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73. Who defines (or who defined) the rules and roles?
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74. What are the requirements for audit information?
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75. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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76. Are the Direct marketing services requirements complete?
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77. Is scope creep really all bad news?
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78. What are the rough order estimates on cost savings/opportunities that Direct marketing services brings?
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79. Have all basic functions of Direct marketing services been defined?
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80. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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81. What is the scope of the Direct marketing services effort?
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82. What key stakeholder process output measure(s) does Direct marketing services leverage and how?
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83. Have specific policy objectives been defined?
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84. What Direct marketing services requirements should be gathered?
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85. How do you manage scope?
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86. Does the team have regular meetings?
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87. What was the context?
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88. What information should you gather?
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89. How have you defined all Direct marketing services requirements first?
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90. Are accountability and ownership for Direct marketing services clearly defined?
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91. Has a project plan, Gantt chart, or similar been developed/completed?
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92. Is the work to date meeting requirements?
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93. What defines best in class?
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94. Has/have the customer(s) been identified?
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95. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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96. How is the team tracking and documenting its work?
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97. Is there a clear Direct marketing services case definition?
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98. How was the ‘as is’ process map developed, reviewed, verified and validated?
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