of Cash handling system excellence?
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102. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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103. Will team members regularly document their Cash handling system work?
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104. Are there any constraints known that bear on the ability to perform Cash handling system work? How is the team addressing them?
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105. Has your scope been defined?
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106. Do you have organizational privacy requirements?
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107. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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108. Are task requirements clearly defined?
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109. Is Cash handling system required?
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110. Are resources adequate for the scope?
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111. What is in scope?
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112. How can the value of Cash handling system be defined?
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113. Are audit criteria, scope, frequency and methods defined?
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114. Are all requirements met?
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115. What is out of scope?
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116. How would you define the culture at your organization, how susceptible is it to Cash handling system changes?
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117. How do you gather Cash handling system requirements?
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118. How often are the team meetings?
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119. What key stakeholder process output measure(s) does Cash handling system leverage and how?
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120. Has everyone on the team, including the team leaders, been properly trained?
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121. How do you keep key subject matter experts in the loop?
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122. Has the direction changed at all during the course of Cash handling system? If so, when did it change and why?
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123. What knowledge or experience is required?
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124. When is the estimated completion date?
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125. Is it clearly defined in and to your organization what you do?
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126. Is there a clear Cash handling system case definition?
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127. How does the Cash handling system manager ensure against scope creep?
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128. What Cash handling system requirements should be gathered?
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129. How do you gather requirements?
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130. Are roles and responsibilities formally defined?
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131. Are the Cash handling system requirements testable?
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132. What is in the scope and what is not in scope?
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133. Where can you gather more information?
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134. Does the team have regular meetings?
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135. What are the Cash handling system use cases?
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136. Are accountability and ownership for Cash handling system clearly defined?
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137. What scope do you want your strategy to cover?
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138. How do you manage changes in Cash handling system requirements?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Cash handling system Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Does the Cash handling system task fit the client’s priorities?
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2. What causes extra work or rework?
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3.
