securing your customers engagement?
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47. How do you aggregate measures across priorities?
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48. Does the Customer Service Assurance task fit the client’s priorities?
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49. How do you verify the Customer Service Assurance requirements quality?
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50. What relevant entities could be measured?
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51. What causes mismanagement?
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52. What do people want to verify?
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53. Where is the cost?
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54. Are indirect costs charged to the Customer Service Assurance program?
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55. What can be used to verify compliance?
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56. Among the Customer Service Assurance product and service cost to be estimated, which is considered hardest to estimate?
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57. Do you have any cost Customer Service Assurance limitation requirements?
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58. What could cause you to change course?
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59. What are the Customer Service Assurance key cost drivers?
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60. How do you prevent mis-estimating cost?
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61. Are there any easy-to-implement alternatives to Customer Service Assurance? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
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62. Are you aware of what could cause a problem?
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63. Are the units of measure consistent?
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64. What is measured? Why?
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65. How will measures be used to manage and adapt?
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66. What causes innovation to fail or succeed in your organization?
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67. Which Customer Service Assurance impacts are significant?
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68. How do you measure efficient delivery of Customer Service Assurance services?
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69. What measurements are being captured?
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70. Was a business case (cost/benefit) developed?
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71. What would it cost to replace your technology?
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72. What evidence is there and what is measured?
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73. Are you able to realize any cost savings?
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74. How will success or failure be measured?
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75. Has a cost center been established?
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76. What does losing customers cost your organization?
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77. Do you have an issue in getting priority?
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78. What are your key Customer Service Assurance organizational performance measures, including key short and longer-term financial measures?
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79. How will your organization measure success?
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80. Do you have a flow diagram of what happens?
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81. What does a Test Case verify?
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82. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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83. What methods are feasible and acceptable to estimate the impact of reforms?
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84. What are the strategic priorities for this year?
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85. Are actual costs in line with budgeted costs?
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86. How will effects be measured?
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87. Are the Customer Service Assurance benefits worth its costs?
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88. Did you tackle the cause or the symptom?
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89. How are measurements made?
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90. How do you measure variability?
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91. What are you verifying?
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92. How do you verify and develop ideas and innovations?
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93.
