my belief, the answer to this question is clearly defined:5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What users will be impacted?
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2. Are supply costs steady or fluctuating?
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3. How can you measure Customer Service Assurance in a systematic way?
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4. What are your primary costs, revenues, assets?
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5. What are allowable costs?
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6. What are the costs and benefits?
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7. What are your operating costs?
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8. What are the uncertainties surrounding estimates of impact?
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9. What are hidden Customer Service Assurance quality costs?
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10. What is your Customer Service Assurance quality cost segregation study?
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11. How can you manage cost down?
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12. Do the benefits outweigh the costs?
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13. What causes extra work or rework?
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14. How can a Customer Service Assurance test verify your ideas or assumptions?
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15. What is your decision requirements diagram?
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16. How is performance measured?
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17. How frequently do you track Customer Service Assurance measures?
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18. How long to keep data and how to manage retention costs?
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19. Are there measurements based on task performance?
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20. How much does it cost?
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21. How will costs be allocated?
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22. How do you quantify and qualify impacts?
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23. What disadvantage does this cause for the user?
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24. Are the measurements objective?
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25. Do you effectively measure and reward individual and team performance?
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26. What are the estimated costs of proposed changes?
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27. At what cost?
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28. Does management have the right priorities among projects?
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29. Are there competing Customer Service Assurance priorities?
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30. What are the operational costs after Customer Service Assurance deployment?
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31. How sensitive must the Customer Service Assurance strategy be to cost?
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32. What are the costs of reform?
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33. What causes investor action?
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34. How is the value delivered by Customer Service Assurance being measured?
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35. How do you measure success?
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36. What is the total fixed cost?
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37. Why do you expend time and effort to implement measurement, for whom?
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38. What drives O&M cost?
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39. What details are required of the Customer Service Assurance cost structure?
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40. How do you measure lifecycle phases?
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41. How can you measure the performance?
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42. What are your customers expectations and measures?
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43. How do you control the overall costs of your work processes?
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44. Is there an opportunity to verify requirements?
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45. What are the costs of delaying Customer Service Assurance action?
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46. How do your measurements capture actionable Customer Service Assurance information for use in exceeding your customers expectations
