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71. Are losses recognized in a timely manner?
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72. Have you identified your Service Assurance Agent key performance indicators?
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73. What are the Service Assurance Agent resources needed?
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74. Who defines the rules in relation to any given issue?
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75. Do you recognize Service Assurance Agent achievements?
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76. Why the need?
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77. Is it needed?
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78. Will a response program recognize when a crisis occurs and provide some level of response?
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79. Who else hopes to benefit from it?
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80. What are the expected benefits of Service Assurance Agent to the stakeholder?
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81. To what extent does each concerned units management team recognize Service Assurance Agent as an effective investment?
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82. When a Service Assurance Agent manager recognizes a problem, what options are available?
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83. What is the extent or complexity of the Service Assurance Agent problem?
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84. What would happen if Service Assurance Agent weren’t done?
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85. Where do you need to exercise leadership?
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86. How do you assess your Service Assurance Agent workforce capability and capacity needs, including skills, competencies, and staffing levels?
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87. What is the recognized need?
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88. As a sponsor, customer or management, how important is it to meet goals, objectives?
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89. Which information does the Service Assurance Agent business case need to include?
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90. What situation(s) led to this Service Assurance Agent Self Assessment?
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91. How many trainings, in total, are needed?
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92. What do you need to start doing?
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93. What prevents you from making the changes you know will make you a more effective Service Assurance Agent leader?
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94. Can management personnel recognize the monetary benefit of Service Assurance Agent?
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95. How do you identify the kinds of information that you will need?
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96. How can auditing be a preventative security measure?
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97. Who needs what information?
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98. Which issues are too important to ignore?
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99. What should be considered when identifying available resources, constraints, and deadlines?
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100. For your Service Assurance Agent project, identify and describe the business environment, is there more than one layer to the business environment?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Service Assurance Agent Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How do you think the partners involved in Service Assurance Agent would have defined success?
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2. What is in scope?
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3. How do you gather Service Assurance Agent requirements?
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4. Has a high-level ‘as is’ process map been completed, verified and validated?
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5. What was the context?
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6. How did the Service Assurance Agent manager receive input to the development of a Service Assurance Agent improvement plan and the estimated completion dates/times of each activity?
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7. How do you build the right business case?
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8. Is special Service Assurance Agent user knowledge required?
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9.
