is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the IT As A Service Scorecard on the second next page of the Self-Assessment.
Your completed IT As A Service Scorecard will give you a clear presentation of which IT As A Service areas need attention.
IT As A Service
Scorecard Example
Example of how the finalized Scorecard can look like:
IT As A Service
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
IT As A Service
Scorecard Example12
IT As A Service
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:57
CRITERION #5: IMPROVE:73
CRITERION #6: CONTROL:89
CRITERION #7: SUSTAIN:101
IT As A Service and Managing Projects, Criteria for Project Managers:125
1.0 Initiating Process Group: IT As A Service126
1.1 Project Charter: IT As A Service128
1.2 Stakeholder Register: IT As A Service130
1.3 Stakeholder Analysis Matrix: IT As A Service131
2.0 Planning Process Group: IT As A Service133
2.1 Project Management Plan: IT As A Service135
2.2 Scope Management Plan: IT As A Service137
2.3 Requirements Management Plan: IT As A Service139
2.4 Requirements Documentation: IT As A Service141
2.5 Requirements Traceability Matrix: IT As A Service143
2.6 Project Scope Statement: IT As A Service145
2.7 Assumption and Constraint Log: IT As A Service147
2.8 Work Breakdown Structure: IT As A Service149
2.9 WBS Dictionary: IT As A Service151
2.10 Schedule Management Plan: IT As A Service154
2.11 Activity List: IT As A Service156
2.12 Activity Attributes: IT As A Service158
2.13 Milestone List: IT As A Service160
2.14 Network Diagram: IT As A Service162
2.15 Activity Resource Requirements: IT As A Service164
2.16 Resource Breakdown Structure: IT As A Service166
2.17 Activity Duration Estimates: IT As A Service168
2.18 Duration Estimating Worksheet: IT As A Service170
2.19 Project Schedule: IT As A Service172
2.20 Cost Management Plan: IT As A Service174
2.21 Activity Cost Estimates: IT As A Service176
2.22 Cost Estimating Worksheet: IT As A Service178
2.23 Cost Baseline: IT As A Service180
2.24 Quality Management Plan: IT As A Service182
2.25 Quality Metrics: IT As A Service184
2.26 Process Improvement Plan: IT As A Service186
2.27 Responsibility Assignment Matrix: IT As A Service188
2.28 Roles and Responsibilities: IT As A Service190
2.29 Human Resource Management Plan: IT As A Service192
2.30 Communications Management Plan: IT As A Service194
2.31 Risk Management Plan: IT As A Service196
2.32 Risk Register: IT As A Service198
2.33 Probability and Impact Assessment: IT As A Service200
2.34 Probability and Impact Matrix: IT As A Service202
2.35 Risk Data Sheet: IT As A Service204
2.36 Procurement Management Plan: IT As A Service206
2.37 Source Selection Criteria: IT As A Service208
2.38 Stakeholder Management Plan: IT As A Service210
2.39 Change Management Plan: IT As A Service212
3.0 Executing Process Group: IT As A Service214
3.1 Team Member Status Report: IT As A Service216
3.2
