Change Request: IT As A Service218
3.3 Change Log: IT As A Service220
3.4 Decision Log: IT As A Service222
3.5 Quality Audit: IT As A Service224
3.6 Team Directory: IT As A Service226
3.7 Team Operating Agreement: IT As A Service228
3.8 Team Performance Assessment: IT As A Service230
3.9 Team Member Performance Assessment: IT As A Service233
3.10 Issue Log: IT As A Service235
4.0 Monitoring and Controlling Process Group: IT As A Service237
4.1 Project Performance Report: IT As A Service239
4.2 Variance Analysis: IT As A Service241
4.3 Earned Value Status: IT As A Service243
4.4 Risk Audit: IT As A Service245
4.5 Contractor Status Report: IT As A Service247
4.6 Formal Acceptance: IT As A Service249
5.0 Closing Process Group: IT As A Service251
5.1 Procurement Audit: IT As A Service253
5.2 Contract Close-Out: IT As A Service255
5.3 Project or Phase Close-Out: IT As A Service257
5.4 Lessons Learned: IT As A Service259
Index261
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you have/need 24-hour access to key personnel?
<--- Score
2. What does IT-as-a-Service success mean to the stakeholders?
<--- Score
3. Are you dealing with any of the same issues today as yesterday? What can you do about this?
<--- Score
4. How do you identify subcontractor relationships?
<--- Score
5. What IT-as-a-Service coordination do you need?
<--- Score
6. What creative shifts do you need to take?
<--- Score
7. What IT-as-a-Service capabilities do you need?
<--- Score
8. Is the quality assurance team identified?
<--- Score
9. Are there IT-as-a-Service problems defined?
<--- Score
10. How does it fit into your organizational needs and tasks?
<--- Score
11. Does the problem have ethical dimensions?
<--- Score
12. Who needs what information?
<--- Score
13. What are the clients issues and concerns?
<--- Score
14. What extra resources will you need?
<--- Score
15. Where do you need to exercise leadership?
<--- Score
16. What IT-as-a-Service events should you attend?
<--- Score
17. Why the need?
<--- Score
18. Are losses recognized in a timely manner?
<--- Score
19. How do you identify the kinds of information that you will need?
<--- Score
20. What needs to stay?
<--- Score
21. What is the IT-as-a-Service problem definition? What do you need to resolve?
<--- Score
22. How do you take a forward-looking perspective in identifying IT-as-a-Service research related to market response and models?
<--- Score
23. Is the need for organizational change recognized?
<--- Score
24. Which issues are too important to ignore?
<--- Score
25. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
<--- Score
26. Does your organization need more IT-as-a-Service education?
<--- Score
27. Are there any revenue recognition issues?
<--- Score
28. What resources or support might you need?
<--- Score
29. To what extent does each concerned units management team recognize IT-as-a-Service as an effective investment?
<--- Score
30. Did you miss any major IT-as-a-Service issues?
<--- Score
31. What vendors make products that address the IT-as-a-Service needs?
<--- Score
32.
