How much are sponsors, customers, partners, stakeholders involved in IT-as-a-Service? In other words, what are the risks, if IT-as-a-Service does not deliver successfully?
<--- Score
33. What IT-as-a-Service problem should be solved?
<--- Score
34. How do you recognize an IT-as-a-Service objection?
<--- Score
35. Do you know what you need to know about IT-as-a-Service?
<--- Score
36. How do you recognize an objection?
<--- Score
37. How many trainings, in total, are needed?
<--- Score
38. What should be considered when identifying available resources, constraints, and deadlines?
<--- Score
39. Who defines the rules in relation to any given issue?
<--- Score
40. What are the IT-as-a-Service resources needed?
<--- Score
41. What situation(s) led to this IT-as-a-Service Self Assessment?
<--- Score
42. Have you identified your IT-as-a-Service key performance indicators?
<--- Score
43. What do employees need in the short term?
<--- Score
44. Where is training needed?
<--- Score
45. Do you recognize IT-as-a-Service achievements?
<--- Score
46. Who should resolve the IT-as-a-Service issues?
<--- Score
47. What would happen if IT-as-a-Service weren’t done?
<--- Score
48. What is the problem and/or vulnerability?
<--- Score
49. What tools and technologies are needed for a custom IT-as-a-Service project?
<--- Score
50. When a IT-as-a-Service manager recognizes a problem, what options are available?
<--- Score
51. Do you need different information or graphics?
<--- Score
52. Are problem definition and motivation clearly presented?
<--- Score
53. Looking at each person individually – does every one have the qualities which are needed to work in this group?
<--- Score
54. What information do users need?
<--- Score
55. What are the stakeholder objectives to be achieved with IT-as-a-Service?
<--- Score
56. What are the expected benefits of IT-as-a-Service to the stakeholder?
<--- Score
57. Who needs to know?
<--- Score
58. What problems are you facing and how do you consider IT-as-a-Service will circumvent those obstacles?
<--- Score
59. What activities does the governance board need to consider?
<--- Score
60. Consider your own IT-as-a-Service project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
<--- Score
61. Will it solve real problems?
<--- Score
62. What is the problem or issue?
<--- Score
63. Are controls defined to recognize and contain problems?
<--- Score
64. For your IT-as-a-Service project, identify and describe the business environment, is there more than one layer to the business environment?
<--- Score
65. How are you going to measure success?
<--- Score
66. Who are your key stakeholders who need to sign off?
<--- Score
67. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
<--- Score
68. Whom do you really need or want to serve?
<--- Score
69. What needs to be done?
<--- Score
70. What do you need to start doing?
<--- Score
71. How do you assess your IT-as-a-Service workforce capability and capacity needs, including skills, competencies, and staffing levels?
<--- Score
72. As a sponsor, customer or management, how important is it to meet goals, objectives?
<--- Score
73. Are there regulatory / compliance issues?
<--- Score
74. Which information does the IT-as-a-Service business case need to include?
<--- Score
75. What is the extent or complexity of the IT-as-a-Service problem?
<--- Score
76. Think about the people you identified
