103. What intelligence can you gather?
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104. Are audit criteria, scope, frequency and methods defined?
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105. Are different versions of process maps needed to account for the different types of inputs?
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106. What is in scope?
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107. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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108. What are the dynamics of the communication plan?
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109. Has a IT-as-a-Service requirement not been met?
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110. Has everyone on the team, including the team leaders, been properly trained?
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111. What are the rough order estimates on cost savings/opportunities that IT-as-a-Service brings?
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112. Has the IT-as-a-Service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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113. Has a high-level ‘as is’ process map been completed, verified and validated?
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114. Is the IT-as-a-Service scope manageable?
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115. How would you define IT-as-a-Service leadership?
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116. Is there a critical path to deliver IT-as-a-Service results?
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117. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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118. Who is gathering IT-as-a-Service information?
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119. Is the scope of IT-as-a-Service defined?
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120. How do you gather IT-as-a-Service requirements?
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121. What are the core elements of the IT-as-a-Service business case?
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122. Are the IT-as-a-Service requirements complete?
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123. How do you manage changes in IT-as-a-Service requirements?
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124. Who defines (or who defined) the rules and roles?
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125. What is the definition of success?
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126. Do you have a IT-as-a-Service success story or case study ready to tell and share?
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127. What scope to assess?
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128. Are approval levels defined for contracts and supplements to contracts?
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129. How do you manage unclear IT-as-a-Service requirements?
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130. How is the team tracking and documenting its work?
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131. Is the work to date meeting requirements?
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132. Are required metrics defined, what are they?
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133. Are customer(s) identified and segmented according to their different needs and requirements?
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134. What is the context?
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135. Is scope creep really all bad news?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the IT-as-a-Service Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How will measures be used to manage and adapt?
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2. Are supply costs steady or fluctuating?
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3. Was a business case (cost/benefit) developed?
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4. Who pays the cost?
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5. Does a IT-as-a-Service quantification method exist?
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6. What disadvantage does this cause for the user?
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7. Are you aware of what
