answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Healthcare Services Scorecard on the second next page of the Self-Assessment.
Your completed Healthcare Services Scorecard will give you a clear presentation of which Healthcare Services areas need attention.
Healthcare Services
Scorecard Example
Example of how the finalized Scorecard can look like:
Healthcare Services
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Healthcare Services
Scorecard Example12
Healthcare Services
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:42
CRITERION #4: ANALYZE:57
CRITERION #5: IMPROVE:73
CRITERION #6: CONTROL:88
CRITERION #7: SUSTAIN:100
Healthcare Services and Managing Projects, Criteria for Project Managers:125
1.0 Initiating Process Group: Healthcare Services126
1.1 Project Charter: Healthcare Services128
1.2 Stakeholder Register: Healthcare Services130
1.3 Stakeholder Analysis Matrix: Healthcare Services131
2.0 Planning Process Group: Healthcare Services133
2.1 Project Management Plan: Healthcare Services135
2.2 Scope Management Plan: Healthcare Services137
2.3 Requirements Management Plan: Healthcare Services139
2.4 Requirements Documentation: Healthcare Services141
2.5 Requirements Traceability Matrix: Healthcare Services143
2.6 Project Scope Statement: Healthcare Services145
2.7 Assumption and Constraint Log: Healthcare Services147
2.8 Work Breakdown Structure: Healthcare Services149
2.9 WBS Dictionary: Healthcare Services151
2.10 Schedule Management Plan: Healthcare Services154
2.11 Activity List: Healthcare Services156
2.12 Activity Attributes: Healthcare Services158
2.13 Milestone List: Healthcare Services160
2.14 Network Diagram: Healthcare Services162
2.15 Activity Resource Requirements: Healthcare Services164
2.16 Resource Breakdown Structure: Healthcare Services166
2.17 Activity Duration Estimates: Healthcare Services168
2.18 Duration Estimating Worksheet: Healthcare Services170
2.19 Project Schedule: Healthcare Services172
2.20 Cost Management Plan: Healthcare Services174
2.21 Activity Cost Estimates: Healthcare Services176
2.22 Cost Estimating Worksheet: Healthcare Services178
2.23 Cost Baseline: Healthcare Services180
2.24 Quality Management Plan: Healthcare Services182
2.25 Quality Metrics: Healthcare Services184
2.26 Process Improvement Plan: Healthcare Services186
2.27 Responsibility Assignment Matrix: Healthcare Services188
2.28 Roles and Responsibilities: Healthcare Services190
2.29 Human Resource Management Plan: Healthcare Services192
2.30 Communications Management Plan: Healthcare Services194
2.31 Risk Management Plan: Healthcare Services196
2.32 Risk Register: Healthcare Services198
2.33 Probability and Impact Assessment: Healthcare Services200
2.34 Probability and Impact Matrix: Healthcare Services202
2.35 Risk Data Sheet: Healthcare Services204
2.36 Procurement Management Plan: Healthcare Services206
2.37 Source Selection Criteria: Healthcare Services208
2.38 Stakeholder Management Plan: Healthcare Services210
2.39 Change Management Plan: Healthcare Services212
3.0
