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98. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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99. What is the definition of success?
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100. How do you manage unclear Managed Content as a Service requirements?
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101. Are accountability and ownership for Managed Content as a Service clearly defined?
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102. Is there a Managed Content as a Service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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103. What are the rough order estimates on cost savings/opportunities that Managed Content as a Service brings?
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104. Is there a clear Managed Content as a Service case definition?
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105. Are improvement team members fully trained on Managed Content as a Service?
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106. What is in scope?
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107. Do you have organizational privacy requirements?
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108. Has a team charter been developed and communicated?
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109. What sources do you use to gather information for a Managed Content as a Service study?
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110. Is the scope of Managed Content as a Service defined?
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111. Will team members perform Managed Content as a Service work when assigned and in a timely fashion?
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112. How do you hand over Managed Content as a Service context?
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113. What scope to assess?
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114. How do you think the partners involved in Managed Content as a Service would have defined success?
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115. How do you gather requirements?
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116. Where can you gather more information?
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117. When is the estimated completion date?
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118. How do you build the right business case?
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119. Has/have the customer(s) been identified?
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120. Who are the Managed Content as a Service improvement team members, including Management Leads and Coaches?
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121. How are consistent Managed Content as a Service definitions important?
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122. Is there any additional Managed Content as a Service definition of success?
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123. What is the context?
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124. What knowledge or experience is required?
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125. Are the Managed Content as a Service requirements complete?
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126. Who defines (or who defined) the rules and roles?
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127. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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128. How do you manage changes in Managed Content as a Service requirements?
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129. Has a project plan, Gantt chart, or similar been developed/completed?
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130. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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131. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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132. Is the Managed Content as a Service scope manageable?
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133. What gets examined?
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134. How do you keep key subject matter experts in the loop?
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135. Are different versions of process maps needed to account for the different types of inputs?
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136. What critical content must be communicated – who, what, when, where, and how?
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137. What information do you gather?
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138. In what way can you redefine the criteria of choice clients have in your category in your favor?
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139. Is Managed Content as a Service required?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
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