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56. What are the compelling stakeholder reasons for embarking on Managed Content as a Service?
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57. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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58. What is in the scope and what is not in scope?
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59. Do you have a Managed Content as a Service success story or case study ready to tell and share?
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60. Does the team have regular meetings?
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61. Have all of the relationships been defined properly?
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62. What is the worst case scenario?
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63. How would you define the culture at your organization, how susceptible is it to Managed Content as a Service changes?
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64. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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65. What customer feedback methods were used to solicit their input?
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66. Is the Managed Content as a Service scope complete and appropriately sized?
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67. What defines best in class?
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68. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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69. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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70. Is special Managed Content as a Service user knowledge required?
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71. How and when will the baselines be defined?
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72. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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73. Is Managed Content as a Service linked to key stakeholder goals and objectives?
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74. How will variation in the actual durations of each activity be dealt with to ensure that the expected Managed Content as a Service results are met?
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75. What are the core elements of the Managed Content as a Service business case?
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76. What is the definition of Managed Content as a Service excellence?
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77. Is there a critical path to deliver Managed Content as a Service results?
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78. How do you gather Managed Content as a Service requirements?
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79. Is it clearly defined in and to your organization what you do?
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80. What is the scope of the Managed Content as a Service work?
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81. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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82. What are the Managed Content as a Service tasks and definitions?
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83. What is out-of-scope initially?
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84. Is full participation by members in regularly held team meetings guaranteed?
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85. Are required metrics defined, what are they?
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86. What information should you gather?
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87. Has a high-level ‘as is’ process map been completed, verified and validated?
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88. How often are the team meetings?
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89. What is a worst-case scenario for losses?
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90. If substitutes have been appointed, have they been briefed on the Managed Content as a Service goals and received regular communications as to the progress to date?
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91. Is Managed Content as a Service currently on schedule according to the plan?
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92. Why are you doing Managed Content as a Service and what is the scope?
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93. When is/was the Managed Content as a Service start date?
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94. Have specific policy objectives been defined?
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95. How did the Managed Content as a Service manager receive input to the development of a Managed Content as a Service improvement plan and the estimated completion dates/times of each activity?
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96. What sort of initial information to gather?
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97. Have all basic functions of Managed Content as a Service been defined?
