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110. What knowledge or experience is required?
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111. When are meeting minutes sent out? Who is on the distribution list?
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112. Are all requirements met?
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113. What are the record-keeping requirements of Social-welfare activities?
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114. Has the direction changed at all during the course of Social-welfare? If so, when did it change and why?
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115. When is/was the Social-welfare start date?
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116. How do you build the right business case?
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117. Has a high-level ‘as is’ process map been completed, verified and validated?
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118. What key stakeholder process output measure(s) does Social-welfare leverage and how?
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119. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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120. How can the value of Social-welfare be defined?
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121. What is the scope of Social-welfare?
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122. What is out-of-scope initially?
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123. Is Social-welfare linked to key stakeholder goals and objectives?
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124. How are consistent Social-welfare definitions important?
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125. Why are you doing Social-welfare and what is the scope?
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126. How would you define the culture at your organization, how susceptible is it to Social-welfare changes?
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127. How often are the team meetings?
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128. What sort of initial information to gather?
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129. What are the dynamics of the communication plan?
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130. How do you keep key subject matter experts in the loop?
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131. Are roles and responsibilities formally defined?
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132. Is there a clear Social-welfare case definition?
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133. What would be the goal or target for a Social-welfare’s improvement team?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Social-welfare Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Does management have the right priorities among projects?
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2. Are you aware of what could cause a problem?
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3. What happens if cost savings do not materialize?
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4. What is the total cost related to deploying Social-welfare, including any consulting or professional services?
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5. How do you measure variability?
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6. How frequently do you track Social-welfare measures?
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7. What are hidden Social-welfare quality costs?
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8. When are costs are incurred?
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9. Are missed Social-welfare opportunities costing your organization money?
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10. How do you control the overall costs of your work processes?
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11. How sensitive must the Social-welfare strategy be to cost?
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12. What are the costs of reform?
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13. Do you effectively measure and reward individual and team performance?
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14. What tests verify requirements?
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15. Is there an opportunity to verify requirements?
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16. What disadvantage does this cause for the user?
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