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73. What are the timeframes required to resolve each of the issues/problems?
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74. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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75. Would you recognize a threat from the inside?
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76. How do you assess your Internet of Services workforce capability and capacity needs, including skills, competencies, and staffing levels?
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77. What do employees need in the short term?
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78. What would happen if Internet of Services weren’t done?
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79. Are there any specific expectations or concerns about the Internet of Services team, Internet of Services itself?
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80. What else needs to be measured?
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81. How much are sponsors, customers, partners, stakeholders involved in Internet of Services? In other words, what are the risks, if Internet of Services does not deliver successfully?
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82. Do you need different information or graphics?
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83. Do you have/need 24-hour access to key personnel?
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84. What extra resources will you need?
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85. Consider your own Internet of Services project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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86. Are losses recognized in a timely manner?
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87. What is the problem and/or vulnerability?
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88. Can management personnel recognize the monetary benefit of Internet of Services?
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89. Do you know what you need to know about Internet of Services?
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90. What does Internet of Services success mean to the stakeholders?
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91. Are there regulatory / compliance issues?
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92. What is the recognized need?
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93. Who should resolve the Internet of Services issues?
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94. What needs to stay?
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95. Are there Internet of Services problems defined?
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96. Who else hopes to benefit from it?
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97. To what extent would your organization benefit from being recognized as a award recipient?
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98. Will it solve real problems?
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99. As a sponsor, customer or management, how important is it to meet goals, objectives?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Internet of Services Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is there a Internet of Services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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2. How do you gather requirements?
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3. Are customer(s) identified and segmented according to their different needs and requirements?
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4. Do you have organizational privacy requirements?
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5. Is there a clear Internet of Services case definition?
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6. What information do you gather?
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7. What is out-of-scope initially?
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8. How do you manage scope?
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9. Are all requirements met?
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10. Are there different segments of customers?
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11. When is the estimated completion date?
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12. What sources do you use to gather information for
