How and when will the baselines be defined?
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26. How are consistent Trust system definitions important?
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27. Who is gathering information?
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28. Who approved the Trust system scope?
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29. What are the dynamics of the communication plan?
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30. Is special Trust system user knowledge required?
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31. When is the estimated completion date?
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32. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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33. What customer feedback methods were used to solicit their input?
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34. Is there a clear Trust system case definition?
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35. When is/was the Trust system start date?
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36. How do you hand over Trust system context?
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37. Are accountability and ownership for Trust system clearly defined?
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38. Have all of the relationships been defined properly?
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39. What baselines are required to be defined and managed?
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40. Is scope creep really all bad news?
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41. Is there a Trust system management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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42. How is the team tracking and documenting its work?
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43. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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44. How would you define Trust system leadership?
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45. Who are the Trust system improvement team members, including Management Leads and Coaches?
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46. Has the Trust system work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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47. Are customer(s) identified and segmented according to their different needs and requirements?
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48. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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49. Is the Trust system scope complete and appropriately sized?
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50. What sort of initial information to gather?
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51. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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52. Have the customer needs been translated into specific, measurable requirements? How?
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53. Is the Trust system scope manageable?
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54. What is the worst case scenario?
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55. What happens if Trust system’s scope changes?
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56. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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57. What is the definition of Trust system excellence?
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58. Have specific policy objectives been defined?
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59. What are the requirements for audit information?
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60. Are roles and responsibilities formally defined?
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61. Has/have the customer(s) been identified?
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62. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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63. How was the ‘as is’ process map developed, reviewed, verified and validated?
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64. Is the team equipped with available and reliable resources?
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65. Are the Trust system requirements testable?
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66. What is the context?
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67. Is the work to date meeting requirements?
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68. How often are the team meetings?
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69. Is Trust system linked to key stakeholder goals and objectives?
