the question and rate it with the following in front of mind:
‘In my belief,
the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Business Communications Operations Management Scorecard on the second next page of the Self-Assessment.
Your completed Business Communications Operations Management Scorecard will give you a clear presentation of which Business Communications Operations Management areas need attention.
Business Communications Operations Management
Scorecard Example
Example of how the finalized Scorecard can look like:
Business Communications Operations Management
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Business Communications Operations Management
Scorecard Example13
Business Communications Operations Management
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:46
CRITERION #4: ANALYZE:62
CRITERION #5: IMPROVE:79
CRITERION #6: CONTROL:97
CRITERION #7: SUSTAIN:110
Business Communications Operations Management and Managing Projects, Criteria for Project Managers:136
1.0 Initiating Process Group: Business Communications Operations Management137
1.1 Project Charter: Business Communications Operations Management140
1.2 Stakeholder Register: Business Communications Operations Management142
1.3 Stakeholder Analysis Matrix: Business Communications Operations Management143
2.0 Planning Process Group: Business Communications Operations Management145
2.1 Project Management Plan: Business Communications Operations Management148
2.2 Scope Management Plan: Business Communications Operations Management150
2.3 Requirements Management Plan: Business Communications Operations Management153
2.4 Requirements Documentation: Business Communications Operations Management155
2.5 Requirements Traceability Matrix: Business Communications Operations Management157
2.6 Project Scope Statement: Business Communications Operations Management159
2.7 Assumption and Constraint Log: Business Communications Operations Management162
2.8 Work Breakdown Structure: Business Communications Operations Management164
2.9 WBS Dictionary: Business Communications Operations Management166
2.10 Schedule Management Plan: Business Communications Operations Management169
2.11 Activity List: Business Communications Operations Management171
2.12 Activity Attributes: Business Communications Operations Management173
2.13 Milestone List: Business Communications Operations Management175
2.14 Network Diagram: Business Communications Operations Management177
2.15 Activity Resource Requirements: Business Communications Operations Management179
2.16 Resource Breakdown Structure: Business Communications Operations Management181
2.17 Activity Duration Estimates: Business Communications Operations Management183
2.18 Duration Estimating Worksheet: Business Communications Operations Management185
2.19 Project Schedule: Business Communications Operations Management187
2.20 Cost Management Plan: Business Communications Operations Management189
2.21 Activity Cost Estimates: Business Communications Operations Management191
2.22 Cost Estimating Worksheet: Business Communications Operations Management193
2.23 Cost Baseline: Business Communications Operations Management195
2.24 Quality Management Plan: Business Communications Operations Management197
2.25 Quality Metrics: Business Communications Operations Management199
2.26 Process Improvement Plan: Business Communications Operations Management201
2.27 Responsibility Assignment Matrix: Business Communications Operations Management203
2.28 Roles and Responsibilities: Business Communications Operations Management205
2.29 Human Resource Management
