What system do you use for gathering Business communications operations management information?
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6. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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7. What is the scope of Business communications operations management?
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8. How will variation in the actual durations of each activity be dealt with to ensure that the expected Business communications operations management results are met?
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9. What key stakeholder process output measure(s) does Business communications operations management leverage and how?
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10. What information should you gather?
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11. How and when will the baselines be defined?
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12. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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13. Is Business communications operations management required?
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14. Has/have the customer(s) been identified?
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15. How do you hand over Business communications operations management context?
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16. What knowledge or experience is required?
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17. What are the Business communications operations management use cases?
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18. What critical content must be communicated – who, what, when, where, and how?
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19. Are the Business communications operations management requirements complete?
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20. What is the scope?
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21. How do you manage scope?
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22. How do you gather Business communications operations management requirements?
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23. Has a high-level ‘as is’ process map been completed, verified and validated?
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24. How do you manage unclear Business communications operations management requirements?
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25. Do you have a Business communications operations management success story or case study ready to tell and share?
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26. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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27. Is the team formed and are team leaders (Coaches and Management Leads) assigned?
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28. If substitutes have been appointed, have they been briefed on the Business communications operations management goals and received regular communications as to the progress to date?
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29. Scope of sensitive information?
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30. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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31. Has your scope been defined?
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32. Is the scope of Business communications operations management defined?
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33. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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34. Are customer(s) identified and segmented according to their different needs and requirements?
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35. Is there a clear Business communications operations management case definition?
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36. What are the rough order estimates on cost savings/opportunities that Business communications operations management brings?
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37. Has a project plan, Gantt chart, or similar been developed/completed?
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38. Who are the Business communications operations management improvement team members, including Management Leads and Coaches?
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39. What are the core elements of the Business communications operations management business case?
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40. What intelligence can you gather?
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41. Have specific policy objectives been defined?
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42. Why are you doing Business communications operations management and what is the scope?
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43. Are approval levels defined for contracts and supplements to contracts?
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44. Is the team sponsored by a champion or stakeholder leader?
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45. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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46. Are there different segments of customers?
