my belief,the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1.how aware are you that the answer to the question is clearly defined
2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Critical Incident Response Team Scorecard on the second next page of the Self-Assessment.
Your completed Critical Incident Response Team Scorecard will give you a clear presentation of which Critical Incident Response Team areas need attention.
Critical Incident Response Team
Scorecard Example
Example of how the finalized Scorecard can look like:
Critical Incident Response Team
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Critical Incident Response Team
Scorecard Example13
Critical Incident Response Team
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:27
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:59
CRITERION #5: IMPROVE:75
CRITERION #6: CONTROL:91
CRITERION #7: SUSTAIN:104
Critical Incident Response Team and Managing Projects, Criteria for Project Managers:129
1.0 Initiating Process Group: Critical Incident Response Team130
1.1 Project Charter: Critical Incident Response Team132
1.2 Stakeholder Register: Critical Incident Response Team134
1.3 Stakeholder Analysis Matrix: Critical Incident Response Team135
2.0 Planning Process Group: Critical Incident Response Team137
2.1 Project Management Plan: Critical Incident Response Team139
2.2 Scope Management Plan: Critical Incident Response Team141
2.3 Requirements Management Plan: Critical Incident Response Team143
2.4 Requirements Documentation: Critical Incident Response Team145
2.5 Requirements Traceability Matrix: Critical Incident Response Team147
2.6 Project Scope Statement: Critical Incident Response Team149
2.7 Assumption and Constraint Log: Critical Incident Response Team151
2.8 Work Breakdown Structure: Critical Incident Response Team153
2.9 WBS Dictionary: Critical Incident Response Team155
2.10 Schedule Management Plan: Critical Incident Response Team158
2.11 Activity List: Critical Incident Response Team160
2.12 Activity Attributes: Critical Incident Response Team162
2.13 Milestone List: Critical Incident Response Team164
2.14 Network Diagram: Critical Incident Response Team166
2.15 Activity Resource Requirements: Critical Incident Response Team168
2.16 Resource Breakdown Structure: Critical Incident Response Team170
2.17 Activity Duration Estimates: Critical Incident Response Team172
2.18 Duration Estimating Worksheet: Critical Incident Response Team174
2.19 Project Schedule: Critical Incident Response Team176
2.20 Cost Management Plan: Critical Incident Response Team178
2.21 Activity Cost Estimates: Critical Incident Response Team180
2.22 Cost Estimating Worksheet: Critical Incident Response Team182
2.23 Cost Baseline: Critical Incident Response Team184
2.24 Quality Management Plan: Critical Incident Response Team186
2.25 Quality Metrics: Critical Incident Response Team188
2.26 Process Improvement Plan: Critical Incident Response Team190
2.27 Responsibility Assignment Matrix: Critical Incident Response Team192
2.28 Roles and Responsibilities: Critical Incident Response Team194
2.29 Human Resource Management Plan: Critical Incident Response Team196
2.30 Communications Management Plan: Critical Incident Response Team198
2.31 Risk Management Plan: Critical Incident Response Team200
2.32 Risk Register: Critical Incident Response Team202
2.33 Probability and Impact Assessment: Critical Incident Response Team204
2.34 Probability and Impact Matrix:
